Silent Auction Software for Chairity Fund Raising.

Support is available 8am EST - 9pm PST 7 days a week.
Phone support: 408-583-4880 x2
Email support: support@silentauctionpro.com

Overview
Giving Campaign | Text to Give
Demo Group Learning Environment | Sandbox
Getting Started with Silent Auction Pro
Getting Started with Subsequent Events
Best Practices
Frequently Asked Questions (FAQ)
PRO Features (Mobile Pro and Bidsheet Pro)
- Scheduling Announcements, Emails, and Texts
- Writing Letters, Emails, Texts, and Custom Reports
- Uploading Images
- Generating an Online Program Guide
- Generating a Printed Program Guide
Putting Together the Team
- Group Administrator
- Auction Administrator
- Auction Staff
Contacts
- Importing and Exporting Contacts
- Adding Contact Affiliations
- Managing Contacts, Donors, and Bidders
- Using Contact Labels
- Searching for Contacts via AuctionDay
- Deleting Contacts
- Setting a Reminder Date
Groups
- Group Members
- Managing Group Members
- Creating a Group
- Editing a Group
- Editing Your Profile
- Setting the Tax Rate
Events
- Virtual Events - How To
- Getting Started with Subsequent Events
- Viewing Data from Past Events
Item Categories
- Editing Categories
Donations
- Procuring Donations
- Donation Fields
- Donation Categories
- Donation Tags
- Entering Donations
- Editing Donations
- Deleting Donations
Auction Items
- Creating Auction Items
- Auto-create Auction Items
- Packaging Auction Items
- Using the Bundling Filter
- Creating Fixed Price and Multiple Winner Auction Items
- Creating an Auction Item Bundle
- Searching for Auction Items | Cloning Auction Items
- Editing Auction Items
- Deleting Auction Items
Auction Types
- Editing Auction Types
- Other Custom Auction Types
Tickets Sales and Registration
- Creating and Editing Tickets
- Ticket Includes and Options Lists
- Create Ticket and Bidder Registration Landing Pages
- Accepting Online Payments
- Purchasing Tickets Online
- Reconciling Online Ticket Sales and Bidding Requests
- Assigning Tickets to Contacts
- Assigning Tickets to Other Guests
- Viewing and Managing Ticket Sales
- Managing Table Seating Assignments
Online Bidding
- Setting Up Online Bidding
- Signing Up Online Bidders
- Managing Online Bidding
- Viewing Bid History
- Authorizing Online Bidders
- Placing Online Bids
- Deleting Bids
- AuctionMobile Kiosk Bidding
Preparing Printed Material
- Printing Bidder Numbers
- Printing Bid Sheets
- Printing SOLD Sheets
- Printing Tracking Sheets
- Printing Display Sheets
- Printing Gift Certificates
Setting up for the Event
- Training Auction Assistants
- Planning a Back-up System
Check-In: The Basics
- Check In: Using Participants Report for guests with tickets and/or registered to bid online
- Check In: Using AuctionDay for guests without tickets and/or not registered to bid online
- For Silent Auction Pro Bidders and Guests: Register or Sign In for Mobile Bidding
Closing Sections
- Entering Bid Results
- Notifying Winners and Printing Results
- Displaying Auction Results
- Showing Count-Down Timers
Check-Out
- Processing Express Check-out Bidders
- Managing Payments and Issuing Refunds
- Printing Outstanding Invoices
- Resolving Issues During Check-out
Accepting Credit Cards
- Credit Card Processor Comparison
- Establish and Configure a CardConnect Merchant Account
- Establish and Configure a Worldpay Merchant Account
- Is it safe to store credit card information?
- Credit card readers
After the Auction
- Viewing Auction Results
- Viewing Payment Records / Reconciling Bank Deposits
- Deleting Stored Credit Cards
Other Functions
- Gold Line Bids
Glossary
Change History
Known Issues

Help Index