Printable Quick Reference Cards (QRCs):

• Check out Preparation for Events with Online Bidding
• Check out Procedures for Events with Online Bidding


• Check out PREP events with bidsheet bidding
• Check out for events with bidsheet bidding


• How to Register and Log in - ideal to print and share with guests
• How to Bid online and Self Check out - ideal to print and share with guests
• Saving Silent Auction Pro website to your phone's home screen

The checkout phase of a physical event can be hectic for your auction staff and frustrating for your winning bidders. The Bidsheet Plus™ or higher level packages address this issue, helping to streamline check out and speed your guests through the line.

When using one of our online bidding packages, check out is handled mostly by your guests and bidders.

1. When bidding ends, bidders receive notification that they have won via email and text.
Winners receive a text and email. The email contains information you inserted into the Create Winners' Email field found on the My Group's Info page. Access this page from the Communication Tools menu.
We suggest your letter includes something like this: On your phone, please navigate to your Silent Auction Pro home page and click the green Pay button (shopping cart icon). Process your invoice with the card you have stored on file, or use a new credit card if you choose. Once you have completed your payment, leave your receipt page open to pick up your items.
2. Winners and bidders who wish to donate money can complete their own check out by navigating to the green Pay button on their Member Home page. They can choose to pay with the card on file, or they can update with a new credit card.

These steps are needed for events that are not using online bidding OR have guests that want to pay with cash or check. Check Out Tools are located under the Check In & Check Out menu item.

1. Process invoices and collect payments for winning bids. (See Managing Payments and Issuing Refunds.)
2. Deliver auction items to winning bidders. Print paid invoices [Check In & Check Out > Check Out Tools] or direct bidders to show the receipt they received via email after check out, as proof of payment during pick up.
3. Resolve any issues, such as a dispute about who won an item. (See Resolving Issues During Check-out.)

To expedite check out for guests not using online bidding

• Provide a separate Express Check Out line for those bidders with credit cards already on file.
• Batch process outstanding invoices and optionally print them. Receipts are automatically emailed if an email address is provided for that contact.
• Clearly communicate, in advance, the process for Express Check Out to bidders and staff.
  1. How to pick up payment receipts or whether it will be emailed or available on their mobile devices.
  2. Where they will pick up their items.
  Make sure you have included payment and pick-up instructions for winners using the Communication Tools > Create Winners Email menu option. Those instructions will be appended to the email that is sent by Silent Auction Pro when you click the "Notify Winners" option from the AuctionDay page or that is automatically sent if you are using online bidding and the "automically notify winners" option is selected.
• Designate a troubleshooter to answer questions or address issues that may arise.
• If issues arise, let the troubleshooter and bidder work it out so that auction assistants can continue to process payments and check out other attendees.
• Have a separate computer for troubleshooting that has its own printer or is networked into one of the other printers.