The optional AuctionDay™ component provides several tools to help resolve issues on the day of your event, particularly during the check-out phase. Typical issues or questions that may arise include:

• When entering a bid, the system alerts that the bidder is not marked as a bidder for the event
• You have a bidder ID number and need to find the identity of the bidder
• Two different bidders want to split the payment or cost of an auction item

1. From the Check In & Check Out > Check In Tools, type the bidder's number in the name/number field and click Search For Contact.
2. If the bidder number is valid, the search results display the attendee with that number.
3. Verify that that person is indeed attending or is a bidder for your event and that the number was not just mis-written.
4. If the person is a valid bidder for the event, click on the <last name> to edit the record.
5. Select the Bidder: Yes radio button.

If the bidder number is invalid or illegible, then you will need to figure out what number was written on the bid sheet or simply revert to the previous bid.

1. From the Check In & Check Out > Check In Tools, type the bidder's number in the name/number field and click the Search for contact button.

During checkout on the invoice page you can easily split the payment of an item using the Split Payment feature found under the Check In & Check Out > Check Out Tools menu option.