Printable Quick Reference Cards (QRCs):
Bidders who have placed a credit card securely on file, either by registering online or by submitting their card information during the event, can participate in express check-out. Auction administrators can batch process all of the outstanding invoices at one time during what is often the most hectic part of the event. Those express check-out bidders with credit cards on file can have their accounts settled much more quickly.
To place an attendee's credit card on file for express check-out, see Check in using AuctionDay for guests without tickets and/or not registered for bidding .
To process invoices for batch / express check out
For bidders with email addresses on file, the payment record will automatically be generated and emailed. After processing, you can print all or some of the payment receipts from the Outstanding Invoices page.
Batch processing invoices may take several seconds to a couple minutes depending on how many invoices are being processed at the same time. The software provides feedback on how many invoices are left to process. Upon completion of processing, the page will display the resulting transactions. Credit cards that fail to process are flagged with error codes so that you can take the appropriate action. Your organization can further enhance bidders' express check out experience by pre-printing the payment records and having those waiting for them in an area separate from the check in / check out stations.Credit Card Error Codes
The following explains various credit card processing error codes you might encounter.
| Credit Card Error Codes | ||
|---|---|---|
| Code | Response | Description |
| 5 | Partial Approval | Card issuer has partially approved the transaction. |
| 20 | Declined | The card issuer has declined the transaction. Recommended action: Return the card and instruct the cardholder to call the card issuer for more information on the status of the account. If received on a recurring transaction, contact the cardholder for updated card information. For Check/ACH, transaction has been declined. |
| 21 | Expired Card | Card is expired or expiration date is invalid. |
| 22,23 | Duplicate Transaction |
To prevent accidental duplicate transactions, multiple transactions in the same day on the same card, same amount are prevented. Recommended Action: Alter the transaction amount by adding an additional donation - even $1 is sufficient, then rerun the transaction. Another option is to wait until the next day to run the transaction. |
| 24 | Pick Up Card | Issuing bank has declined and wants to recover the card. Inform the customer that you have been instructed to keep the card, and ask for an alternative form of payment. If you feel uncomfortable, simply return the card to the cardholder. |
| 25 | Call Issuer | Card issuer needs more information before approving the sale. Contact the authorization center and follow whatever instructions you are given. |
| 101 | Invalid Data | Invalid data has been submitted. If you receive this please contact our technical support by emailing support@silentauctionpro.com or call (408) 583-4880 x2 |
| 102 | Invalid Account | Possible profile configuration issue or incorrect AcceptorID sent. Possible invalid AccountID, AccountToken, or TerminalID sent. If you receive this please contact our technical support by emailing support@silentauctionpro.com or call (408) 583-4880 x2 |
| 103 | Payment Account Not Found | The payment account for this bidder can't be found. It's possible the the account was deleted or possibly was not created correctly. Recommended action: Go to the individual invoice and use the new credit card option to charge a different card. |
| 104 | Auth Failed | Authorization failed. Suggest trying the transaction again. The the problem persists, as the purchaser for a different credit card. |
| 105 | Not Allow (Not Authorized) | The card number or card type submitted is invalid. This happens when you try to process a credit card type for which your merchant account is not configured. (American Express for example). Ask the customer if they have a different credit card and contact your merchant provider as soon as possible to add support for that credit card type. |
| 1001 | Comm Error | Communication error. Reversal should be submitted. If you receive this please contact our technical support by emailing support@silentauctionpro.com or call (408) 583-4880 x2 |
| 1002 | Host Error | Host error. Reversal should be submitted. If you receive this please contact our technical support by emailing support@silentauctionpro.com or call (408) 583-4880 x2 |