The following are Known Issues with the current release of Silent Auction Pro. Please note that these problems are rare and few people using the system ever experience them.

• Problems with login using Safari on mobile devices: Cookies must be enabled for Safari on both Android and iOS phones in order to successfully log in. iPhone: From your Home screen, go to Settings > Safari. For iOS 7: Set Block Cookies to Never. For iOS 8, 9, and 10: Set Block Cookies to Always Allow. Android: Open the Browser. Go to Menu > Settings > Privacy & security. Or, go to Menu > More > Settings and find "Privacy settings." Make sure that Accept Cookies is checked or switched On.
• The outstanding balances in the Event History page do not consider tax or a buyers premium. If you are seeing small negative values in this page for bidders it is because of a buyers premium or tax.
• Problems Exporting Mailing Lists: When creating mailing lists, if you have commas in any of the data fields such as in the address line like: "123 Some Street, Suite A", or Company field such as: "ACME, Inc." the commas will be interpreted as delimiting separate fields and those rows will be skewed in the resulting spreadsheet.
• Previous Donations Report: Internet Explorer does not correctly recall HTML mark-up entered into any of the Donation fields (Title, Details, Restrictions, etc.). This prevents these fields from being correctly recalled when trying to select Previous Donations by a Donor.
• Donation Titles Disappear: Quoted strings (like "book titles") in titles are not allowed when editing donations. You can easily fix this by either not quoting the title or by using single quotes twice - for example: The following uses single quotes twice: ''Some Title'' which looks the same as this which uses double quotes once: "Some Title".
• Online Ticket Purchase Order Emails Truncated: When purchasing tickets online there is a 250 character limit imposed by Vantiv Integrated Payments on the Order Details. The order details is the combination of the Group Name, Event Name and all the guest names. If this exceeds the 250 character limit the order details will be trimmed to 250 characters and the resulting email sent to the Group Administrator may not include all the guest names entered by the ticket purchaser.
• Wrong Bid Amount Shows on the Online Bidding Center: If, through the Enter Bids process you enter a higher winning bid for an attendee who was already the high bidder through an online bid, the status table on the Attendee's home page will show that attendee as winning but show their old bid amount. This case will only exist when a person has bid online and then outbid themselves at the event.
• Accented Character Ÿ Doesn't Show Correctly: The accented character Ÿ does not render correctly if present in the Title or Description fields of donations when entering bids or when cloning donations. The character does appear correctly on bid sheets and all other printed forms.
• Outstanding balances show for events prior to 2009: Silent Auction Pro did not record payments prior to the release in December 2009. Invoices printed from the Auction Administrator Home page for Events held prior to this release will show no payments and an outstanding balance for all invoices.