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Uploading Images, Videos, Logos, and Banners Tutorial Videos: Printable Quick Reference Cards (QRCs):

The Silent Auction Pro™ software allows uploading of images and videos to promote and enhance an event, including photos of donation and auction items, group logos, sponsor and contact logos, and promotional banners. Silent Auction Pro users get the most out of these uploaded images by purchasing either Bidsheet Pro™ or Mobile Pro™ package options.

If you are still seeing the old image after replacing an old image with a new one, it is likely that your browser is pulling the old image from the browser cache rather than from the website. Hold the <Shift> key down and click the refresh/reload button (or hit F5) to flush the cache and make your browser load the content from the website. The refresh button is normally located just right of the browser website field toward the top of the browser. Upload donation / auction item photos

Good photos are the way to capture your bidder during your auction. You can upload up to 5 images/videos per donation entered into Silent Auction Pro™ donation. See Entering Donations. Auciton items will display ONE photo as the Auction Catalog photo. Select the Auction Catalog photo while creating auction items from previously entered donations.

  1. Select the Donors & Donated Items menu item and click Enter Donated Item (or follow the procedure to edit a donation).
  2. In the Image Dropzone, click anywhere in the blue Dropzone to upload chosen photos/videos. Or, drag your chosen files to the blue Image Dropzone. You can add up to 5 photos and/or videos. Drag the images within the blue Dropzone to arrange the order in which the images will display in your auction item.
  3. Click Add Donation (or Update Donation) to save the changes.
    4. If using your smart phone to enter donation images, you can select an image/movie from your photo library, or take a picture/video on the fly.

    The software will automatically convert live photos and vidoes to the appropriate format on upload.
  4. Convert the donation into an auction item and click on one of the donation's images to be the Auction Cataog image. Or, you can upload a new image to be the Auction Catalog image using the Image Dropzone feature.

Image and video file specifications

PLEASE READ THIS!!! The Silent Auction Pro auction catalog is optimized for photos taken in landscape orientation (with your phone turned sideways). We strongly recommend you take ALL photos in landscape orientation. To upload a banner (available only with the Bidsheet Pro™ or Mobile Pro™ package options)

Banners can be a static or animated image. Banners can be a good location to highlight sponsors or honored guests, or images of your organization or the people it serves.
Banners display on all guest facing pages including: the Home page, the auction Catalog, the Donate and Tickets pages and the Check out page. A Banner will hide a group logo that would normally appear on guest facing pages. Be sure to build your Group Logo INTO your Banner.

  1. Select the Event Information menu item and select Event Set up & Options. Now choose the Edit event options section of the page.
  2. Click the Banner Choose file button to locate your banner image.
  3. Click Update button to upload your banner.
Banners should be wider than they are tall. 1200(w) x 300(h) pixels is a good size for a normal banner, taller images such as those conforming to Facebook guidelines 1200 x 630 pixels for high resolution images or 600 x 315 pixels for lower resolution images also work well but will force your users to scroll more on their devices to get to other important content.

Flash images are not supported, but you can upload animated GIF files. Use a free graphics program like Canva to create a static or animated banner.

The Silent Auction Pro Demo Group shows an example of an animated GIF banner. There are many online resources for creating animated GIFs. Please contact us for a quote on having a custom banner designed for your group.

 Upload a group logo

A group administrator can upload a group logo at the time the group is created or by editing the group at a later time. Refer to Creating a Group and Editing a Group help topics for more information.

Group logos display on invoices, receipts, gift certificates and other printed documents created by Silent Auction Pro. You can also include your Group Logo in letters and emails created in the Write Letters, Emails, Texts and Custom Reports feature of the Bidsheet Pro™ and Mobile Pro™ packages.

Logos should be in GIF or JPEG format and should be sqaure, with length and width being equal. no larger than 300 pixels square. The software will automatically reduce the size of an image, but upload time is faster if the image is smaller to begin with. Reducing the file size before uploading an image also minimizes adverse effects from improper scaling. Photos are not displayed in high-resolution.

For the best presentation, group logos and company logos should be square or close to square. Images that are significantly wider than they are high will negatively impact the formatting of pages on which they are presented. The software will issue a warning if the image is more than twice as wide as it is high.
  1. Select the Group Admin Tools menu item in found in the left hand navigation and select My Group's Info.
  2. Click the Choose file button to select your logo file on your computer.
  3. Click Update button to save the changes.
Upload a sponsor /donor company logo
  1. Select the Contacts menu item in found in the left hand navigation and choose the Search / Add Contacts option. Search for the sponsor / donor name, and click on the name to open the contact record.
  2. On the individual contact record, use the Choose file button under the Company Logo field. Select the logo file on your computer.
  3. Click the Add Contact (or Update Contact) button to save the changes.
Upload videos (outside of donations/auction items)

Videos can be uploaded in numerous places throughout the software to enhance your bidder's experience while using Silent Auction Pro. Videos can be added in the web page editor feature of these pages:

To upload a video, navigate to the appropriate page editor:

  1. Click the Video upload button.
  2. Insert a link to a video or upload the file directly from your hard drive.
  3. Click the Update or Save button to save your work.