Group members is a term loosly used to describe the members or volunteers in your organization who will be soliciting donations, entering contacts and donations into the system, and managing administrative duties. This section describes the different group member roles recognized by the software as "user access levels." These user access levels control a group member's ability to perform certain actions within a Silent Auction Pro group account. Ultimately, one or more group administrators determine the user access levels for all other members within the group.
Group members data reside in a separate database from contacts. Therefore, group members who are also attending the event as bidders or who donate items to the event must have their contact information entered into the group contact database independent of their group membership role.
See Getting Started with Silent Auction Pro to learn more about setting up individual login accounts and joining a group. An example letter and step-by-step instructions are provided for group administrators to invite other group members to set up user accounts.
| Member Level Definitions (Lowest to Highest) | ||
|---|---|---|
| Level | Title | Description |
| 1 | Guest | Authorized as guest access to the group. Guests may be persons who have purchased tickets and/or requested access to online bidding. Guests do not have access to a group's contact database, donations, or any other features available to higher level members. Guests can switch between groups (if they are granted access to multiple groups) and edit their own profiles. |
| 2 | Member | Online bidder privileges plus the ability to add contacts and donations, claim contacts that are not owned, and edit the contacts and donations that they own. |
| 3 | Auction Assistant | Member privileges plus the ability to edit all contact and donation records regardless of owner, mark contacts as bidders, update contact ticket status and seating assignments, print bidder numbers, and perform check-in, check-out, and section close duties. |
| 4 | Auction Administrator | Auction assistant privileges plus the ability to create and edit auction items, edit donation categories, edit auction types, print bid sheets, reconcile online bidder and online ticket purchase requests, and manage online bidding. |
| 5 | Group Administrator | Auction administrator privileges plus the ability to create a new event, purchase optional software components, set up credit card processing, manage group membership and modify membership levels, and modify group and event information and messages. |