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Credit Card Fees

Silent Auction Pro™ partners with Worldpay (formerly Vantiv Integrated Payments) - an industry leader in PCI DSS compliant payment processing, to offer fully-integrated, secure and cost-effective payment processing. We have recently renegotiated our fee structure with Worldpay. The table below outlines the various fees.

March 2019: Until recently, we also offered PayPal as an option to Worldpay. Due to many technical issues boarding customers, we are no longer recommending or supporting PayPal as a card processor. If you are a current Silent Auction Pro customer still utilizing PayPal, we will assist you as needed, but strongly recommend switching to the Worldpay processor. Here is a link to the old Configuring PayPal documentation.
Processing Fees
Fee Worldpay
Card Present Processing Fee (such as Online ticket sales) 2.9% (1)
Standard Processing Fee (Using stored credit cards, non-AmEx) 2.9% (1)
Processing Fee (American Express) 2.9% (1)
Per Transaction Fee (all card types) n/a
Min Monthly Fee n/a
Reader Rental $35/reader (2)
(1) The quoted 2.9% rate applies ONLY to NEW Worldpay customers. For Worldpay customers (or former Vantiv customers) who created an account before January 11, 2019: Worldpay charges 1% over the Interchange rate charged by the credit card companies.The rate you would pay will depend on the type of card your customer uses and will typically range from 2.5% to 3.5%. Standard bank cards will be at the lower end while high rewards type cards will be at the upper end.
Existing customers who would like to switch to the 2.9% flat pricing should contact Worldpay Customer Care at 800-846-4472 and ask for Merchant Liaison/Retention Team. From there you will be routed to the appropriate representative who will re-apply/adjust your account to the new flat-rate pricing.
(2) For added security, Worldpay requires encrypted credit card readers. You may purchase these directly from Worldpay for ~$100 or rent them from Silent Auction Pro for $35 per reader for your event.

Ready to sign up?

Click here to begin the account creation process for Worldpay

To rent credit card readers for Worldpay accounts:

Silent Auction Pro offers credit card reader rentals for Worldpay customers. These readers are USB based plug-and-play units that require no additional software and are specific to groups using Worldpay's integrated solution. Rental fees are $35.00/reader and should be reserved at least a month ahead of your event. To determine how many stations (readers, computers, printers) you will need to streamline check-out, see the table below. At minimum, two are recommended to have one as a back-up.

You must be a Group Administrator level member to request credit card readers. Reserve your credit card readers by completing the Credit Card Reader Request Form. Mouse over the Group Admin menu item and click Request Credit Card Readers. The form contains the following fields:

After verifying your information, click Generate Contract to view the card reader contract. Review the contract, scroll to the bottom, check the "I agree..." checkbox then click the Send Reader Request button. This will email your card reader request to our Customer Service department and they will respond with a confirmation email and credit card receipt within 24 hrs. A confirmation of the request will also be sent to the email address you provided.

Recommended Number of Stations
Number of
Attendees
Number of
Stations
< 100 2-3
100 - 150 3
150 - 250 4
250 - 400 5
400 - 600 6
600+ 7+


To test the card readers

Test the card readers as soon as you receive them. Plug the card reader into the USB port of your computer. Log in to your group and run a $1 donation on your credit card.

A few notes about credit card processing, associated fees, and supported credit cards

While you can process credit cards through Silent Auction Pro using a different payment vendor certain functionality is disabled, such as support for online ticket sales, online bidding, and express check-out (placing cards on file). See the FAQ topic, Can I use my own credit card processing company?.

Any type of credit card can be processed through Silent Auction Pro depending upon the arrangements a group makes with your processor choice, however, rates vary. These rates are not set by Silent Auction Pro.

Refer to the Event Fields table in the Events help topic for more on custom messages.

Signatures are not required for credit card purchases though having a signature helps should a payer dispute a charge. Billing address need not be provided.