Getting Started with Subsequent Events
If your group has used the Silent Auction Pro™ software before, then getting started with a new event is easy. Just log back into the system and,
if you are a group administrator, create a new event. (See the Events help topic.)
If you are not a group administrator, click the menu and choose the option to send an email to the
registered group admins and ask them to promote your level of access. If you do not get a timely response, please
email support@silentauctionpro.com to talk with our support team.
If you have forgotten your login, click the Forgot Password or Username link to retrieve your login information by email. If your email address has changed, send an email to support@silentauctionpro.com along with your group name and/or group number and we will assist you in recovering your login information. Be sure to check your spam folder if you do not receive your login in a timely manner.
Review!
- Review the Best Practices topic to learn tips and techniques for entering data and running your event.
- Review the Change History to learn about new features and enhancements to SilentAuctionPro™ since the last time you used the software.
- Review your group's archived data by navigating to the menu and choosing the option:
- Review the donations to your past events by clicking the Past Donations Report link. (See also Viewing Data from Past Events.)
- See a complete snapshot of your past results by selecting your past event from the drop-down box and click one of the buttons or links to retrieve any of the following:
- View auction results
- View all payments
- View auction items
- Export ticket report
- Show CSV Donor Data
- Show Catalog
See Viewing Auction Results for additional details.
The past donations report, which includes a list of past donors and previously donated items, is available to help you to ramp up for
the new event. If a past donor is donating another similar item to your new event (such as a five-night stay at a resort) click the title from the select
list and the details of that donation will then be populated in the donation fields. All you need to do is review and edit as necessary.
- Have group members review the list of items they secured in the past by mousing over the menu
item and clicking .
Communicate!
- Write letters and emails to donors and members. Consider the benefits of using the built-in templates and mail merge function offered with AuctionPromoter™.
See Writing Letters, Emails, Texts, and Custom Reports.
- Solicit donations from loyal past donors and from new potential donors.
- Ask group members to log back in to SilentAuctionPro™ and get started; also invite new volunteers to create a login and join your group.
Verify and Test!
If you used the integrated credit card processing for your previous event and did not cancel your merchant account, everything should be set up and ready for you to accept credit cards again.
Follow the steps below to perform a health check on your account.
- Navigate to the menu and choose . You should see the AccountID / MID,
and all other fields populated in the form.
- Click to validate these settings. You should receive a message that your merchant account was
successfully validated and that credit card processing is enabled. If not, contact Worldpay at 866-435-3636, or CardConnect at 877-828-0720.
If you do not have a merchant account, and wish to integrate a card processing system, see our Card Card Fees comparison help page
to learn more about our payment processor partners, Worldpay and CardConnect.
- Rent or buy credit card readers and test them ahead of your event.
See Credit Card Readers/Swipers for more information about renting the appropriate readers/swipers designated by your merchant account.
Don't forget to test the readers in advance by running a $1 donation on your credit card, a small price for peace of mind.
