Silent Auction Pro Help Center
We're here to help!
Our Company Hours* are 9am Eastern - 7pm Pacific Monday through Friday and 12pm Eastern to 5pm Pacific on weekends.
* We ALWAYS have free night of event support that extends to the end of your event even if your event ends outside of our normal company hours.
Event Checklists
- Whether your event is one month or one day away, there is a checklist available to keep you on time and on target for your event!
Event Checklist Hub
Quick Reference Cards (QRCs)
- Printable cheat sheets for all of the most common tasks using Silent Auction Pro to prepare for your auction and event.
Quick Reference Card Hub
How To Videos
- If a picture is worth a thousand words, how much is a video worth? A LOT! Stop reading and watch one of our video tutorials on how to get stuff done!
How To Video Channel
Procedural Help
- Page-by-page and step-by-step instructions on how to navigate and use any page in our system.
Silent Auction Pro Written Help
None of the help makes sense and I still don't get it?
No worries, we got you! Dial 408-583-4880 and select option 2 to speak to our friendly support team.
Hair on fire and you need help NOW? It's after hours and you have a crisis? Dial 408-583-4880 and select option 3 for Urgent Help.
Search our Help system
Help Index
- Overview
- Giving Campaign | Text to Give
- Demo Group Learning Environment | Sandbox
- Getting Started with Silent Auction Pro
- Getting Started with Subsequent Events
- Best Practices
- Frequently Asked Questions (FAQ)
- PRO Features (Mobile Pro and Bidsheet Pro)
- Putting Together the Team
- Contacts
- Groups
- Events
- Item Categories
- Donations
- Auction Items
- Auction Types
- Tickets Sales and Registration
- Creating and Editing Tickets
- Ticket Includes and Options Lists
- Create Ticket and Bidder Registration Landing Pages
- Accepting Online Payments
- Purchasing Tickets Online
- Reconciling Online Ticket Sales and Bidding Requests
- Assigning Tickets to Contacts
- Assigning Tickets to Other Guests
- Viewing and Managing Ticket Sales
- Managing Table Seating Assignments
- Online Bidding
- Preparing Printed Material
- Setting up for the Event
- Check-In: The Basics
- Closing Sections
- Check-Out
- Accepting Credit Cards
- After the Auction
- Other Functions
- Glossary
- Change History
- Known Issues