Silent Auction Pro Help Center
We're here to help!
Our Company Hours* are 9am Eastern - 7pm Pacific Monday through Friday and 12pm Eastern to 5pm Pacific on weekends.
* We ALWAYS have free night of event support that extends to the end of your event even if your event ends outside of our normal company hours.
Tickets & Registration Help Videos
How to! Raffle tickets
- Create single and multi-pack raffle tickets to be sold online, AND have the system pick your winners!
How to! Admission tickets
- Create, edit and clone admission tickets (and include ticket choices) for your event!
How to! Customize Ticket and Registration landing pages
- Understand when to use and how to customize both your ticket landing page and registration landing page. Please note: this video does not cover how to create tickets
Event Set Up & Options Help Videos
How To! Custom color branding
- Mobile Pro™ users! Replace our colors with your organization or event colors for a fully customized online experience.
How to! Customize Ticket and Registration landing pages
- Understand when to use and how to customize both your ticket landing page and registration landing page. Please note: this video does not cover how to create tickets
Donors & Donations Help Videos
How To! Enter and edit donations
- Entering in-kind donations is the first step to creating auction items.
How To! Take and create beautiful donation photos for a stunning auction catalog
- Not all images are created equally. Learn how to take donation photos with your phone and edit other photos to create a beautiful auction catalog.
How To! Upload donation photos from your phone
- Quickly upload donation photos from your phone
Auction Items & Catalog Help Videos
How To! Sell fixed price items in your online catalog
- T-shirts, mugs, branded merch - sell it for a fixed price in your auction catalog!
How To! Create auction item bundle
- Combine multiple donations from multiple donors into one auction bundle or basket.
Check In Help Videos
How To! Basic Check In
- From the Check In & Check Out menu option, use the Check In Tools to make your event check in a snap!
How To Videos for your GUESTS!
How To! Register or Sign In to your Organization's Event via Silent Auction Pro™
- A How To! video to help guests quicklyl sign in or register for your event through the Silent Auction Pro™ software.