Refunds can be issued from the Check Out Tools by auction assistants or higher-level members. If you are using Silent Auction Pro™ integrated credit card processing and the attendee paid by credit card, refunds can only be issued back to the same card that was used for payment.

To issue a refund for an over charge or an incorrectly entered bid on an auction item, first edit the bid amount before issuing the refund or the resulting invoice will show an amount due. See Enter and Edit Bid Results and Cash Pledges for more information.

If the refund is against a check or cash payment, see Managing Payments.

1. Click the Check In & Check Out menu item and choose the Check Out Tools option.
2. Enter the attendee's Bidder Number or Name in the Bidder number or name box and click View Payments/Issue Refund button.
3. On the Attendee Payments page, select the payment for which you wish to issue a refund. There may be more than one payment in the table for this event.
4. Enter the refund amount and add any notes you would like to associate with this transaction.
5. Click the Issue Refund button to issue the refund. The refund is automatically credited to the card that was charged.