Silent Auction Pro^tm is a internet based application designed to simplify the overall process of running an auction based fund raising event. Silent Auction Pro supports all phases of the fundraising process including generating donation request letters, adding new contacts tracking donations, bundling donations into Auction Items, printing Bid Sheets, entering bid results, printing invoices and viewing the auction results and statistics and generating donor thank you letters and other correspondence.

Silent Auction Pro is a multi-user environment accessible from anywhere that has an internet connection. This means that your group's volunteers or members can each enter donations they have collected directly into the system eliminating the typical bottleneck of standalone systems where the burden for all data entry is on one person and one machine.

Congratulations on choosing Silent Auction Pro^tm for your fund raising software solution!

1. Create your own User Account.
2. Create your Group.
3. Create your Event.

1. Click on the Create an Account link in the top right corner of the home page.
2. Create your Login and Password and click "Submit".
3. Complete the User Information form and click "Submit".

Once you have created your User Account you will be taken to your member home page and will see the following text in the middle of the page:

"You are not a member of any Group. Would you like to Join an Existing Group or Create a New Group?"

If another person in your organization has already created a group for your organization then you can request access to that group.

1. Click on the Join an Existing Group link in the middle of the Member home page.
2. Select the group you wish to join from the drop-down select list.

This will send an email to the Group Administrator requesting access to the group. Once you have been granted access to the group you may start entering contacts and donations.

If your Group has not been created and you wish to be the Group Administrator click on the Create a new Group link.

1. Click on the Create a New Group link in the middle of the Member home page.
2. Complete the Group Information form and click "Submit".

Your group information will remain in Silent Auction pro as long as you use the system at least once a year. You need only create your Group once. After you have created your Group, you will be returned to the Member home page. You will see the following text in the middle of the page:

"There is no upcoming event defined. Would you like to Create an Event?"

1. Click on the Create an Event link in the middle of the Member home page.
2. Review the terms and conditions of the Services Agreement then check the I Agree... box at the bottom of the page and click "Next"
3. Complete the Create an Event form and click on "Submit".

Congratulations! You've completed the set-up in Silent Auction Pro and can now start adding contacts and donations!

Assuming you have other people helping you with your event you should let them know that they need to create an account in Silent Auction Pro and request access to your group. Once they do this the Group Administrator will receive an email notifying them that there is an active request to join the group. To approve or deny a request for access see the help on Managing Group Members

Here's a sample email you might send to your group members:

Dear <Put Your Group Name Here> Member,

We have chosen to use Silent Auction Pro for our event this year and to get started I need each of you create an account and join our group. Here are the steps:

1. Go to http://www.silentauctionpro.com
2. In the upper right corner of the Silent Auction Pro home page click on "Create An Account"
3. Once you have created your account, click on the "Join an Existing Group" link in the middle of the page.
4. Select Group number <Put Your Group Number Here> from the list.
5. Click on the Submit button.

This will email me a request for you to join our group. Once I approve your request you will receive an email telling you that you are now a member of the group. From here you can log back into Silent Auction Pro and you can start using the program, entering contacts and donations. As a first step I suggest you review our list of contacts and claim any with whom you have a personal relationship. To do this:

1. Log in to Silent Auction Pro.
2. Click on Group
3. Click on Show All Contacts
4. Review the list of Contacts. If you see any Unclaimed Contacts for whom you have a person relationship, please claim those contacts.
5. If you do not see contacts in the system who should be there, please go ahead and enter them.

If you have questions about how to use the system please refer to the online help.

A Group is a collection of volunteers or members who intend to hold an auction for the purpose of raising money. Example groups might include The Kiwanis Club of Columbus, Smith Elementary School, First Babtist Church, etc.

• Group Name
• Group Address, City, State, Zip
• Sales Tax Rate for the City in which the event is being held.
• A group logo.

Before creating a new group make sure someone in your organization has not already created a group for you by reviewing the groups on the Join a Group page available from the "Join an existing group" link on the upper right side of the home page. If your group is not there and you want to be the Group Administrator, then you need to create it.

1. Click on the "Create a new group" link in the upper right side of the home page.
2. Enter your group's information in the Create a Group form.
3. If you have a logo for your group you should upload it now using the "Browse..." button to locate the file in on your computer. For more information on logos please see the Group Logo help.
4. Click on the Submit button to create your group.

The Group Administrator can upload a Group Logo for your group. This can be done either at the time the group is created or by editing the group information at a later time.

The group logo should be in a GIF or JPEG format and be no larger than 300 pixels square. Silent Auction Pro will scale your logo to an appropriate size, but limiting the file size will increase performance and minimize adverse effects from scaling.

1. Navigate to the Group Administrator page.
Important: Only members with a level of Group Administrator can access the Group Administrator page.
2. Select the "Edit Group" menu option.
3. Use the Browse button in the Edit Group table to locate your logo file on your computer.
4. Click Submit to upload your logo.

Group Members are generally members or volunteers in your organization who will be soliciting donations or entering contacts into the system.

1. Online Bidder
   • Online Bidders are granted access to your Group only for the purpose of bidding on online items. They do not have access to your contact database, donations or any other features available to higher level members.
   • Switch Groups (if they are granted access to multiple groups)
   • Edit their profile.
2. Member
   • Members may do everything Online Bidders may do plus:
     • Claim Contacts
     • Enter and Manage Contacts and Donations
3. Auction Assistants
   • Auction Assistants may do everything Members may do plus:
     • Mark Contacts as Attendees
     • Enter Bid Results
     • Print Invoices
     • Print Bidder Numbers
     • Assign Table Numbers, Mark Attendees as Attending, Enter Ticket Sales.
4. Auction Administrators
   • Auction Administrators may do everything an Auction Assistant may do plus:
     • Create and Edit Auction Items
     • Print Bid Sheets
     • Edit Donation Class and Auction Type information
     • Reconcile Online Bidder and Online Ticket Purchase Requests
     • Manage Online Bidding
5. Group Administrator
   • Group Administrators may do everything an Auction Administrator may do plus:
     • Create Events
     • Grant or Deny Group Membership
     • Edit Group Information

An Event is your fund raising event for your Group. Only one active Event per Group is allowed at a time and the Event Date must be within a year of the date the event is created in Silent Auction Pro.

1. Select the Create Event option from the Event menu.
2. You will be presented with the Silent Auction Pro Services Agreement. Please read this as it is the contract between you and Silent Auction Pro.
3. Click on the checkbox next to "I agree to the terms and conditions of this agreement." You will be forwarded on to the Create Event page.
4. Enter the Event Title, Event Date, Advance Sales Ticket Price, Event Day (Door) Ticket Price and the Bidders Premium mark up if applicable.
5. Click the Submit button.

After creating the event, you should see your Event title in the upper right corner of the page along with the event date and the number of days to your event.

1. Select the Edit Event option from the Group Administrator menu.
2. Modify the Event Title, Event Date, Advance Sales Ticket Price, Event Day (Door) Ticket Price and the Bidders Premium mark up if applicable.
3. Click the Submit button.

Contacts are simply people with whom your organization has a relationship. Contacts may be Donors, Event Attendees, both or neither on a per event basis.

Every contact entered into the system is assigned a number to uniquely identify that contact. If the contact attends your event, then this number will be used as their bidder number.

To help ensure that contacts are not solicited for donations by multiple group members, Silent Auction Pro^tm associates a contact with a Group Member. In this sense the contact is "owned" by the group member.

When adding Contacts, to avoid entering duplicates into the database it is critical that you first make sure that the contact is not already in the system. Therefore, the first step in adding a contact is to first search the database for that contact.

A donation is an item that has been donated to your group for your fund raising event. Donations may be physical items, gift certificates, services (typically in the form of a gift certificate) or cash. A donation has several Donation Fields.

Donations are separate from Auction Items in that one or more donation may be bundled together to create an Auction Item. For instance, maybe you have received two tickets to the movies, a dinner for two and a limousine ride. These are three separate donations that might be combined into one Auction Item titled "A Night on the Town".

Each donation entered into the system has a unique donation number. This donation number should be attached to the physical donation using a sticker or written the item to help identify that donation at the Auction.

In instances where money made on a donation needs to be associated with a particular sub-group or sport, Silent Auction Pro includes Donation Tags allowing you to create your own tags and have the money made on that item automatically calculated and reported on the Event History report.

An Auction Item consists of one or more Donations. Auction Items are created through a process called bundling. You must be an Auction Administrator or Group Administrator to create auction items.

• Silent Auction Items
• Live Auction Items
• Raffle Prizes
• Door Prizes

You can also create your own customized types of Auction Items.

By default, only Silent Auction items have Bid Sheets though this can be changed by an Auction Administrator from the Auction Administrator page.

1. Auction Assistants
   • Auction Assistants staff the check-in and check-out area and are responsible for doing the computer work for your auction. Group Members who will be performing the Auction Assistant role should be granted a member level of Auction Assistant by the Group Administrator.
2. Auction Cashier(s)
   • Auction Cashiers are responsible for collecting admission money and payments for auction items attendees have won. If you have set up a Merchant Account through Silent Auction Pro, you can accept credit cards directly through Silent Auction Pro. Group Members with a membership level of Auction Assistant will be able to process credit cards. Consider if you want all of your Auction Assistants handling money, or only certain people working your event and direct your attendees to those persons who you have designated as Auction Cashiers.
   Note: There is no "Auction Cashier" membership level. This is just a designation you would assign to a person working your event who you want to handle money. All members or computers logged in with a Auction Assistant membership level or higher will have access to the credit card processing functionality.
3. Table Monitors
   • Table Monitors monitor the silent auction tables during the silent bidding process. Table monitors should immediately pick up any bid sheets where a bidder has exercised the "Buy It Now" option and take that bid sheet to the check-in / check-out area for processing. At the close of a section, Table Monitors should pick up all bid sheets and take them to the check-in / check-out area.
4. Spotters
   • Spotters monitor the bidding process during a Live Auction and record winning bids and bidder numbers.

To support Online Bidding or to expedite the Check-In / Check-out process at your Event, Silent Auction Pro^tm offers a fully integrated credit card processing option. After establishing a Merchant Account with our Payment Processing Partner, you will be able to:

• Sell Event Tickets Online
• Allow Online Bidding on Auction Items
• Accept Credit Card Payments for ticket sales, cash donations and items purchased at your event.
• Pre-authorize credit cards at check-in for Express Checkout.
• Enter credit card information using your computer's keyboard or an optional USB magnetic card swipe reader.
• Issue credits against previously authorized charges.

Silent Auction Pro's credit card processing is fully PCI-DSS compliant using state-of-the-art encryption and security measures.

Silent Auction Pro^tm has partnered with Element Payment Services, the industry leader in PCI DSS compliant payment processing solutions to offer customers fully integrated, secure, and cost-effective payment processing solutions available through Silent Auction Pro. Before being able to accept credit cards through Silent Auction Pro you must establish a Merchant Account with Element Payment Services.

1. Complete the Merchant Referral Form on Element's Website.
2. A Representative from Element Payment Services will contact you within 24 hours.
3. After establishing the account, you will be emailed your account credentials including your:
   • AccountID
   • AccountToken
   • AcceptorID
4. Follow the steps outlined in Configuring Your Merchant Account to finalize the configuration of credit card processing within Silent Auction Pro.

To enable credit card processing through Silent Auction Pro you must establish a Merchant Account with Silent Auction Pro's Payment Processing Partner. Once you have completed the account registration process with our partner they will provide you with the following account credentials that uniquely identifies your merchant account:

• Account Token
• Account ID
• Acceptor ID

With this information you can configure your Merchant Account in Silent Auction Pro.

1. Open Element's Core Management system by going to https://www.coremanagementsystem.com/
2. Log into your account using your Element login and password. Note this is different than your Silent Auction Pro login.
3. Click on Virtual Terminal and then on Profile.
4. In the middle of the page you should find the POS information that includes your AccountToken, AccountID, AcceptorID and TerminalID.

1. Go to the Group Administrator menu option.
2. Click on the Configure Merchant Account menu item.
3. Copy and paste the Account ID, Account Token and Acceptor ID into the Configure Merchant Account form.
4. Unless otherwise directed by the Payment Processing Partner leave the Terminal ID setting set to 0002.
5. Click on Submit. Silent Auction Pro will then validate the connection and account settings with your Merchant Account. If everything is set up correctly, you will get a message saying that Credit Card processing is now enabled.

If you have a Merchant Account and have configured Silent Auction Pro^tm with your Merchant Account information, your attendees may purchase your event tickets online or make a donation directly to your Group through a simple online form.

1. Click on the Auction Administrator menu option.
2. Scroll down the Auction Administrator page to the Reports table.
3. Toward the bottom of the table, find the Online Ticket Purchase Link link. This is the link you need to provide to your attendees to purchase tickets or make donations to your event.
4. Right mouse click on this link and select "Copy Shortcut" to copy and paste this link into an email or to post the link on your own website.

To purchase tickets online, persons must either have an existing account with Silent Auction Pro or will be asked to create an account. After logging into Silent Auction Pro or after creating their new account, the purchaser will be directed to the Purchase Tickets form. This form shows your Group Logo, Group Name, Event Name, Event Date and Ticket Price.

The purchaser can select the number of tickets they want to purchase, enter a donation amount and if purchasing multiple tickets, they can enter the names of other attendees for whom they are purchasing tickets. In addition, the purchaser may enter any notes they would like to pass on regarding their ticket purchase or donation. After they have entered this information they click on "Submit" and they will be directed to the secure payment page where they may enter their credit card information.

After purchasing the tickets the attendee will be presented with a confirmation / payment record they can print showing the number of tickets purchased, amount paid and any notes associated with their payment. This information is also recorded in Silent Auction Pro and emailed to the Group Administrators for your group.

If the person purchasing tickets for your event has never been reconiled to your groups' Contacts you will need to go through the Online Ticket Sales Reconcilation process.

There are several phases related to holding a fund raising auction from soliciting donations through creating auction items, printing bid sheets, and ultimately entering winning bids into the system and generating invoices for winning bidders. Silent Auction Pro^tm helps will all phases of the auction process as well as helps you get the highest return possible on each donation. The following sections cover the typical phases of a fund raising auction.

Contacts are simply people with whom your organization has a relationship. Contacts may be Donors, Event Attendees, both or neither on a per event basis.

Every contact entered into the system is assigned a number to uniquely identify that contact. If the contact attends your event, then this number will be used as their bidder number.

To help ensure that contacts are not solicited for donations by multiple group members, Silent Auction Pro^tm associates a contact with a Group Member. In this sense the contact is "owned" by the group member.

When adding Contacts, to avoid entering duplicates into the database it is critical that you first make sure that the contact is not already in the system. Therefore, the first step in adding a contact is to first search the database for that contact.

It is possible to import your existing contacts into Silent Auction Pro, though this must be done with the help of our support team and there is a nominal charge for importing contacts. Please email us at sales@silentauctionpro.com for a quote on importing your existing contact database.

The following describes the format and process for preparing your data for import.

The following fields may be imported into your contacts table: Fields marked with an astrisk (*) are required to have content. Notes following the fields detail any restrictions.

• *First Name
• *Last Name
• Company Name
• Email Address
• Address
• City
• State: Two character US standard such as CA for California
• Zip
• Area Code 1: 3 numbers, no parenthesis.
• Phone Number 1: 20 characters or fewer.
• Area Code 2: 3 numbers, no parenthesis.
• Phone Number 2: 20 characters or fewer.

You should provide an Excel file or comma separated variable (CSV) file to our support team with the following columns:

First Name,Last Name,Company,Email,Address,City,State,Zip,Area Code 1,Phone Number 1,Area Code 2,Phone Number 2

To avoid entering duplicate contacts into the database it is critical that you first make sure that the contact is not already in the system. Therfore, the first step in adding a contact is to first search the database for that contact.

If the contact has paid for a ticket and you want to enter them as an attendee, follow the Adding Attendees flow.

If the contact is a donor and you want to enter the contact and then proceed to entering the donation information, follow the Add / Edit Donor flow.

1. Click on the Add / Edit Donor link under the Donations menu.
2. Type in the donor first name, last name or company to search for the contact in the database.
3. A list of contacts matching the search will be presented on the search results page.
4. If you do not see your contact in the list then click on the "click here to add a new contact" link.
5. Enter your contact's information. (First Name, Last Name and Phone Number are required fields.)
6. If the contact is affiliated with a particular group you can associate them with the group by using the affiliations option.
7. If you would like Silent Auction Pro to send you an email at some point in the future with the contats information and notes, enter a date in the Reminder Date field.
8. Enter any notes you have on this contact.
9. Click on the Add Contact button at the bottom of the form. This will forward you to the Add Donation form.

If the contact is not a donor but a potential attendee select Add / Edit Contact under the Group menu. The steps are the same as above except that after adding the contact you will be returned to the home page.

The purpose of affiliations is to associate a contact with a group or organization for reporting purposes. This helps you focus your efforts on future events by inviting people who tend to spend the most money. If, for instance, you made an effort invite members of your local Kiwanis club and marked those people as affiliated with Kiwanis, after the event the event statistics will show how much money as a group the Kiwanis club spent at your auction.

Auction Assistant or higher level members can easily add a new affiliation by clicking on the Add Affiliation button next to the Affiliation select list.

Labels are used to help you organize or tag your contacts. Only one label may be applied to a contact. The default labels provided are:

• Potential Donor
• Sponsor
• VIP

If you are an Auction Administrator or higher level member you can add new labels by clicking on the Add Label button shown on the contact form. You may filter contacts by labels from the Show Contacts page.

Donors are simply Contacts that have donated an item to your event. The process for adding Donors is covered in the Adding Contacts section.

Attendees are Contacts who are attending your event. Attendees may be marked as paid attendees or complementary.

1. Select the Auction Day menu.
2. Type in part of the Attendees first or last name in the text box next to the "Search For Attendee" button in the Check-In Functions table. Note: It is better to enter partial names to find more matches. For example, entering "don" will match all of the following: Donald Duck, Don Juan, Old McDonald, and the company name London Works Inc. You may also type in a bidder number in this box to search for an attendee by bidder number.
3. A list of contacts matching the search will be presented on the search results page.
4. If you see your contact in the list, click on their name to edit them. If you do not see your contact in the list then click on the "click here to add a new contact" link.
5. The second to last row of the table will be titled "Event:"
6. The first row in the Event rows shows the ticket status for this person detailing how many tickets of each type have been assigned. Ticket status types include Paid, Complimentary and Not Paid.
7. Select the Attending radio button to mark the contact as attending the event if it is not already checked.
8. If you are making Table Seating Assignments, select the table number for this person from the drop-down list.
9. If the attendee has not yet purchased tickets:
   1. Enter the number of tickets the Attendee wishes to purchase in the Add Tickets box. Hit the <TAB> key and the cost of the tickets will automatically be calculated and will show in the Amt box.
   2. If you want to collect money for the tickets immediately or have already collected money and want to record it, click on the Purchase Tickets / Record Payment button. This will present you with the tickets invoice where you can select the payment type and complete the payment transaction.
   3. If the attendee wishes to pay for their tickets at check-out you can click on the Update Contact button and the tickets will be added as "Not Paid" and will show up on the attendee's invoice at the end of the night.
10. If the attendee already purchased tickets:
    1. Make sure the Attending radio button is checked and then click on the Update Contact button. This will return you to the Auction Day page where you can print the attendee's bidder number.
11. If the attendee's ticket was purchased by another person:
    1. Scroll down to the "Ticket Paid By:" list and select the person who paid for this attendee's ticket. If the person's name is not in the list then all tickets bought by that person have been used.
12. Click on the Add or Update button at the bottom of the page to save your changes.

Through Silent Auction Pro^tm you can manage and track seating assignments for your event attendees. Seating Table Assignments are made in the Event section of the Contact's page. If a seating assignment is made, the seating table will be printed on the attendee's Bidder Number page as well as on their invoice.

1. Click on the Auction Day link in the main menu.
2. Enter the attendee's first or last name in the Search For Attendee text box.
Note: It is better to enter partial names to find more matches. For example, entering "don" will match all of the following: Donald Duck, Don Juan, Old McDonald, and the company name London Works Inc.
3. Click on the Search For Attendee button.
4. If the Attendee is shown in the resulting list, click on their last name to edit the Contact.
5. If the Attendee is not found, click on the add a new contact link to add a new Contact.
6. In the Event section of the Contact's page click on the Table Assignment drop-down list to assign a seating table number for this Attendee.

Silent Auction Pro^tm helps you manage your contact by allowing you to keep notes on individual contacts and to set a reminder date on which the system will email you the contact information and notes.

1. Search for the contact by clicking on Group -> Add / Edit Contact
2. Type the contact's first or last name in the search field and click the search button.
3. The contact should now be presented in the search results table.
4. Click on the contact's last name to edit their information.
5. The list of fields includes a the Reminder Date. Click on this field and you should see a calendar open up from which you can choose the date the email should be sent to you.

To avoid confusion and ensure that Contacts are not accidently deleted, Contacts may only be deleted by the Group Member who owns the Contact.

1. Navigate to your donations page by clicking on Donations > My Donations.
2. The first table on the page shows the Contacts that you own.
3. To delete a contact that you own, click on the Delete link in the far right column of the table.

To delete contacts that are unowned, you must first Claim that Contact as your own.

1. Navigate to the Show All Contacts page by clicking on Group > Show All Contacts
2. This page presents you with a list of all your group's Contacts.
3. If a Contact is unowned, you man claim a Contact by clicking on the "Claim this Contact" link in right column of the Contacts table.
4. Once you have claimed the Contact, follow the steps above to delete the contact.

If a Contact is already owned by another group member, you should request that member who owns the Contact delete the Contact.

Procuring donations for your auction is obviously critical to the ultimate success of your fund-raising bottom line. Silent Auction Pro^tm helps you in this process by providing a platform with which you can manage donors and donations. To help ensure that donors are not solicited for donations by multiple members, Silent Auction Pro associates each Contact with a group member.

For donations, Silent Auction Pro allows you to keep member notes and set the status of each donation to a variety of stages such as Requested, Committed, Received by Member, etc.

This capability will be added in the near future.

There are two entery points for entering donations.

1. Click on the Donations -> Enter Donation menu option.
2. Click on the Last Name of the contact for whom you want to add the donation.
3. Complete the Donation Fields

If the contact is not listed on the donations page then either you are not the contact owner or the contact is not in the system. To search for the contact, click on the Search the Database link in the text above the donor list.

1. Click on the Donations -> Add/Edit Donor menu option.
2. Search for the donor for whom you wish to add the donation.
3. Click on the Last Name of the donor / contact for whom you want to add the donation.
4. Update the contacts information if appropriate.
5. Click on the Update Contact button.
6. Enter the donation information into the Donation Fields

Silent Auction Pro^tm keeps all data from previous events in a secure database which makes the process of running the second event and beyond even simpler.

Group members with an authorization level of Auction Administrator or higher may view a complete list of all donations by clicking on the Auction Administrator menu item and then selecting the "Previous Donations Report" link in the Marketing Table of the page.

Individual members may see all the donations donated by their own contacts by selecting the Previous Donations By Your Contacts menu item from the Donations main menu.

When entering donations, if a Contact donated an item to your previous event the donations page will show a select list with the titles of all the donations from previous event donated by that contact.

To enter the same donation for the new event simply select the title from the select list. The details of that donation will be populated in the donation fields.

1. Donation Title - This is a short description of the donation that will be used as the Auction Item title if the donation is not bundled (combined) with another donation.
2. Details - A detailed description of the donation.
3. Restrictions - Any restrictions that apply for this donation for instance an expiration date, no exchanges, etc.
4. Member Notes - Notes that the member might want to associate with this donation.
5. Tag - The donation tag allows you to associate the donation with a sub-group such as school sports.
6. Class - The donation class such as Dining, Wine, Vacations. Donation classes are also applied to Auction Items where they help attendees focus on items for which they are interested. After your auction you will also see a breakdown of percent return by class.
7. Dollar Value - This is the retail value of the donation.
8. Cost to Group - This is the amount that your group must pay for the donation. Typically this is zero but in some cases donors will give you a donation for significantly less that retail value but still want to make some money on the donation. Hopefully all your donations have a zero Cost to Group. If there is a cost to the group then the minimum bid will not be set less than the cost to group value.
9. Reserve - Sometimes a donor may ask that you not let an item go for less than a specified amount. If this is the case, then put this amount as the reserve. A reserve is not a cost to the group, but simply a minimum value for the donation. The minimum bid cannot be set less than the reserve.
10. Item Status - This is the status of the donation which can be one of the following values:
    • Requested - The item has been requested from the donor.
    • Committed - The donor has committed to providing the donation.
    • Received by Member - The member has the donation in their possession.
    • Received by Auction Admin - The item has been received by the Auction Administrator.
    • Item Missing - The item is missing.
11. Number Donated - If the donor has donated more than one of the same item - 6 large pizza's for instance, enter the donation as ONE large pizza and then set the Number Donated value to 6. This will make 6 entries into the system and will allow the donations to be combined with other donations in the future. If you entered a single donation as 6 pizza's this is called pre-bundling and is not recommended.
12. Gift Certificate - If the donation is a gift certificate, check yes. On the Donations Status report available from the Auction Administrator page you will see that items you checked as being Gift Certificates are indicated as so in the Gift Certificate column. This helps you keep inventory on your donations by clearly indicating which items are physical items and which items are Gift Certificates. Indicating an item is a Gift Certificate also changes the Taxable Item status to "No" as in general merchants will charge tax against the purchase by the gift certificate when it is redeemed at the store.
13. Taxable Item - Use the Taxable Item field to indicate if tax should be charged on an item or not. In general, physical items are taxable and gift certificates are not. Please check with your accountant or Franchise Tax Board to find out what items if any are taxable.
Note: Group Administrators can change overall Tax Rate by editing the Group information from the Group Administrator > Edit Group menu option. Setting the Tax Rate to 0% will prevent tax from being charged on any item regardless of the Taxable Item status shown in the Donation Fields.

Donation Tags are used to associate donations with particular groups or teams within your organization. For example, Booster clubs may hold an auction for all the sports teams for their school and may want to associate donations with individual sports.

Assigning a Donation Tag to donation items will allow you to easily see how much money was raised based on those tagged donations. The Event History report will report dollars by Donation Tag.

1. Click on the Add Tag button
2. Enter the name of the new Donation Tag.
3. Click Add Tag.

The new Donation Tag will be added to the system and you will be returned to the page you left to continue with the donation you were editing.

Item classes are used to separate Donations and Auction Items into common categories such as Dining, Vacations, Sporting Goods, etc. These classes ultimately show up in the Online Program Guide and in the Event Statistics Reports.

Marking items with a Class helps your event attendees identify items in which they might be interested. It will also help you identify which classes of donations give you the highest percentage of return.

Silent Auction Pro^tm provides a standard set of Classes that cover the most common types of donations. Auction Administrators or higher level members may add a new item class by clicking on the Add Class button on the Donation Entry form or Auction Item form.

1. Click on the Add Class button
2. Enter the name of the new class.
3. Enter the default Max Bid Price (Buy-It-Now) percentage for the class.
Note: If you want the Max Bid (Buy-It-Now) percentage to be 10 percent OVER the value, enter 110. Entering less than 51 in the Max Bid percentage box is not allowed. Anything less than 100 will allow the item to be sold at a discount¹ from the value of the item.
4. Click Add Class.

The new class will be added to the system and you will be returned to the page you left to continue with the donation or auction item you were editing.

Footnotes:

• ² Why price items at a discount? Most organizations see an average of 50% to 60% return on items depending on the class of the item and generosity of the bidder. Items such as Wine and Dining often sell over the value of the item where things like Services, Art, Sporting Goods, etc. sell for less than value. If you are using the "Buy It Now" feature of Silent Auction Pro on your bid sheets, setting the Max Bid (Buy It Now) percentage to a value such as 80% can increase the overall return for your Organization by allowing a bidder to buy the item instantly at a 20% discount over retail and to not have to stay there and monitor the bidding to ensure they get the item. As more and more items are bought by Buy It Now, other attendees may "panic" seeing that things on which they were bidding were lost and may choose to buy items by Buy It Now rather than risk losing another item. This again increases your percentage return.

Once a donation has been entered into Silent Auction Pro^tm you can return to edit the donation at any time before the end of the day of the event.

1. Select the Donations menu option.
2. Click on the Edit link in the row of the donation you wish to edit.
3. Edit the donation information.
4. When you are done editing the donation click the "Update Donation" button.

The Contact Owner or Auction Assistant or higher level member may delete a donation as long as that donation has not yet been bundled into an Auction Item. If you try to delete a donation that has been bundled into an Auction Item, Silent Auction Pro will issue an error.

If the donation is no longer valid and it has already been bundled into an Auction Item, an Auction Administrator must first delete the Auction Item with which that donation is associated.

Here is an example of reworking an auction item that includes a donation that must be deleted. Suppose you created Auction Item A1 called "A Night on the Town" that contained three donations:

• D1 - A Dinner for Two at Good Eat's Restaurant.
• D2 - Tickets for Two to the Symphony.
• D3 - A 4 hour Limo Rental.

Now let's say that the day of your event you find that the Limo company is no longer in business and you need to delete the Limo donation and re-create the Auction Item with just the Dinner and Symphony tickets.

1. Select the Auction Administrator menu.
2. Click on the "Edit Auction Items" link in the first table.
3. Locate Auction Item A1 titled "A Night on the Town".
4. Click on the Delete link for Auction Item A1.
5. The system will ask you to confirm that you want to delete this Auction Item. Confirm that you are deleting the correct Auction Item and then click on OK. You should see a confirmation message that the item was deleted.
6. Next, select the Donations menu.
7. Locate donation D3 - A 4 hour Limo Rental.
8. Click the delete link for that donation.
9. You will get a confirmation dialog. Verify that you are deleting the correct donation and then click OK.
10. The donation has now been removed from the system.
11. Follow the steps to Create a new Auction Item
12. If the new Auction Item has a Bid Sheet you will need to Print a Bid Sheet and Sold Sheets for the new item.

Silent Auction Pro^tm helps you manage all the aspects of your event's ticket sales. Though Silent Auction Pro:

• You can track your event ticket sales.
• You can associate multiple tickets purchased by one person to other attendees.
• You can assign seating table assignments individually to each attendee at your event.
• You can charge attendees for unpaid tickets either at check-in or check-out time.
• Attendees can purchase tickets online using their credit card.

1. Click on Event > Show Event Attendees

Your list of attendees will be presented in this page including their Attendance Status, Seating Table Assignment, and Ticket Status.

You can sort this table by the attendee Last Name, Table Number, or the Paid, Comp, Unpaid or Paid By ticket status by clicking on any one of these table headings.

Silent Auction Pro tracks the ticket payment status. Tickets may be Paid, Complementary (Comp), or Unpaid. The first ticket an Attendee purchases is automatically assigned to that attendee. If the Attendee purchases multiple tickets, the additional tickets are unused until they are assigned to another attendee.

1. Use the Auction Day page "Search For Attendee" option in the Check-In Functions table to search for the Contact.
2. If the Contact is not found, you may add them to the database, if the Contact is found, click on their last name to edit the contact.
3. In the Event section of the Contacts information page, find the "Add Tickets" textbox. Enter the number of tickets this Contact plans to purchase in this box and hit <TAB>. The amount due for the tickets will automatically be calculated based on your Event's ticket price. You may edit this amount if you wish.
4. If the attendee wants to immediately purchase the tickets, or if they have already paid for the tickets, click on the Purchase Tickets / Record Payment button to record the payment.
5. If the attendee wants to have the tickets added to their invoice, or to pay later, click on the Update Contact button. In this case the tickets will be entered into the system as "Not Paid".

1. Use the Auction Day page "Search For Attendee" option in the Check-In Functions table to search for the Contact.
2. Click on the Last Name of the Contact in the Search Results page to edit the Contact.
3. In the Event section of the Edit Contact page, click on the Delete Tickets button.
Note: If you are deleting tickets which have already been recorded as Paid, you will need to issue a refund for the amount paid to clear the payment from the Contact's invoice. Note: If an attendee has paid for multiple tickets and any of those tickets have been assigned to another Contact, deleting the tickets will remove the additional ticket assignments as well.

To Assign An Available Ticket To Another Attendee:

1. Click on the Auction Day menu heading.
2. Search for the new attendee in your database by entering their first or last name in the Search For Attendee box in the Check-In Functions Table. Note: Entering partial names such as don will match more attendees such as "Donald Duck" ,"Don Juan" as well as a company name "McDonalds". This helps you find potential matches where names may have been misspelled or the name is entered differently than you expect.
3. If the attendee is already in the database, click on the attendees Last Name. If the attendee is not in the database, click on the "click here to add a new contact" link.
4. In the Event Section of the Attendee Information Table, mark the attendee as Attending.
5. Select the Table Assignment if appropriate.
6. In the Ticket Paid By select list, select the name of the Attendee who paid for this ticket.
7. Click on Update or Add Contact to save the results.

The Show Event Attendees page will be updated with the new ticket status.

If you have a Merchant Account and have configured Silent Auction Pro^tm with your Merchant Account information, your attendees may purchase your event tickets online or make a donation directly to your Group through a simple online form.

1. Click on the Auction Administrator menu option.
2. Scroll down the Auction Administrator page to the Reports table.
3. Toward the bottom of the table, find the Online Ticket Purchase Link link. This is the link you need to provide to your attendees to purchase tickets or make donations to your event.
4. Right mouse click on this link and select "Copy Shortcut" to copy and paste this link into an email or to post the link on your own website.

To purchase tickets online, persons must either have an existing account with Silent Auction Pro or will be asked to create an account. After logging into Silent Auction Pro or after creating their new account, the purchaser will be directed to the Purchase Tickets form. This form shows your Group Logo, Group Name, Event Name, Event Date and Ticket Price.

The purchaser can select the number of tickets they want to purchase, enter a donation amount and if purchasing multiple tickets, they can enter the names of other attendees for whom they are purchasing tickets. In addition, the purchaser may enter any notes they would like to pass on regarding their ticket purchase or donation. After they have entered this information they click on "Submit" and they will be directed to the secure payment page where they may enter their credit card information.

After purchasing the tickets the attendee will be presented with a confirmation / payment record they can print showing the number of tickets purchased, amount paid and any notes associated with their payment. This information is also recorded in Silent Auction Pro and emailed to the Group Administrators for your group.

If the person purchasing tickets for your event has never been reconiled to your groups' Contacts you will need to go through the Online Ticket Sales Reconcilation process.

Persons purchasing tickets online or requesting access to Online Bidding for your event must already have an account, or create an account with Silent Auction Pro. To associate the purchaser's Silent Auction Pro account with one of your Group's Contacts you must Reconcile each request with your contacts list. This process need only be performed once for each person purchasing tickets as Silent Auction Pro will remember the association for the current and future events.

Silent Auction Pro makes this reconciliation process fast and simple.

1. Click on the Auction Day menu option.
2. Next to the Reconcile Online Ticket Purchases link at the bottom of the Check-In Functions table you will see the number of unreconciled persons remaining. If this amount is greater than zero, click on the Reconcile Online Ticket Purchases link.
3. You are now presented with two tables. The top Potential Matches table will initially be empty. The bottom table lists the unreconciled ticket holders by Last Name.
4. Select the radio button next to one of the unreconciled ticket holders.
5. Silent Auction Pro will automatically search your contacts database to find any contacts who's Last Name, Email, Address or Phone match that of the ticket holder. If any contacts match you will be presented with a list of the potential matches in the top table and the matched items will be highlighted in yellow.
6. If matches are found:
   • Scan the list of matches.
   • If you find one that you are sure is the correct person, select the radio button next to that contact and click on the Accept Match button. This will form an association between the ticket holder and your contact.
7. If no matches are found or if none of the potential matches are the correct person click on the None match - Add Contact Selected Below button. This will automatically add the ticket holder as a new contact in your group's contact database.
8. Repeat this proceedure until you have reconciled all the unreconciled ticket holders.

Through Silent Auction Pro^tm you can manage and track seating assignments for your event attendees. Seating Table Assignments are made in the Event section of the Contact's page. If a seating assignment is made, the seating table will be printed on the attendee's Bidder Number page as well as on their invoice.

1. Click on the Auction Day link in the main menu.
2. Enter the attendee's first or last name in the Search For Attendee text box.
Note: It is better to enter partial names to find more matches. For example, entering "don" will match all of the following: Donald Duck, Don Juan, Old McDonald, and the company name London Works Inc.
3. Click on the Search For Attendee button.
4. If the Attendee is shown in the resulting list, click on their last name to edit the Contact.
5. If the Attendee is not found, click on the add a new contact link to add a new Contact.
6. In the Event section of the Contact's page click on the Table Assignment drop-down list to assign a seating table number for this Attendee.

Creating auction items is the process of converting your donations over to auction items. An auction item may consist of one or more donations. If an auction item will contain more than one donation then you will go through a process called "bundling" to combine the multiple donations into a single auction item. Auction items that contain only one donation may either be converted through the "bundling" form / process, or you may automatically convert several individual donations to individual auction items using the "Auto-create" process. These processes are explained in the following help pages.

Regardless of which process you use to convert donations to auction items, most organizations carefully plan how they combine donations. It's best to do this planning on paper using resources from Silent Auction Pro, and after you have your strategy complete, go through the process in Silent Auction Pro.

Therefore, creating auction items typically consists of two phases: The "On Paper Bundling" Phase and the "Creating Auction Items" Phase.

In the "On Paper Bundling" phase, a small group of people sit down with a list of all the donations and the bundling worksheet (available from the Auction Administrator page) and decide the following:

• Which Donations should be combined into Auction Items and which items stand alone.
• What Auction Type should be assigned to the Auction Item.(Silent Auction, Door Prize, Raffle Prize, etc.)
• If appropriate, to which section each item belongs. ¹

This information is written down on the bundling worksheet for each Donation.

Once you have completed the "Paper" phase of the Bundling process, multiple people may enter the results into the system at the same time. Typically you will use the Bundling Process to combine multiple donations into a single auction item, and the Auto-create Process to convert individual donations to individual auction items.

• ¹ If you have a significant number of silent auction items, you should separate them into different sections that can be progressively closed during the night of the event. You can create excitement and more bidding activity by counting down the time and closing sections, plus this helps break up the data entry for the Auction Assistants entering the bidding results.

Bundling is the process of combining two or more donations into a single auction item. This process may also be used to combine a single donation into a single auction item though the Auto-create Process may be faster depending on your bundling strategy. Please see the help on Creating Auction Items for more information on the overall process.

Once you have completed the "Paper" phase of the Bundling process, multiple people may enter the results into the system.

1. Select the Auction Administrator menu page.
2. Click on the "Bundle Auction Items" link.
3. The Bundle Auction Items page shows you the total remaining unbundled donations and then a form where you can select the Auction Item number. By default the Auto-Increment Auction Numbers ² is selected and the first item number is 1.
4. Click on the "Next" button.
5. You are now presented two boxes. The box on the left contains the unbundled donations. The box on the right is the Donations that are assigned to the Auction Item you are creating.
6. Using your mouse, drag donations from the left box to the right box that you want to combine into the auction item. If there is only one donation in the auction item, then drag only one donation.
7. Click on the "Next" button.
8. You are now presented with a form showing the following:
   • The Auction Item number.
   • The associated Donation number(s).
   • The Auction Item Title seeded with the Title from the Donations.
   • A Type selection box.
   • A Class selection box.
   • A Section number selection box.
   • The total combined value of this Auction Item based on the values of the associated donation(s).
   • The total combined cost of this Auction Item based on the costs of the assocaited donation(s).
   • The total combined minimum bid of this Auction Item based on the minimum bids of the assocaited donation(s).
   • The Buy It Now Price / Max Bid ^3,4
   • The Minimum Bid ³
   • The Bid Increment ³
9. Review the Auction Item number and Donation numbers to make sure you entered them correctly. If you made a mistake click on Cancel and re-enter the Auction Item again.
10. Verify or Edit the Title. This is the Title that will show up on the Bid Sheets and for the Online Program guide. For this reason the title should give attendees an idea of what is contained in the Auction Item.
11. Select the Type for this item. ³
12. Select the Class for this item.
13. Select a section number for this item if appropriate.
14. If the item has a bid sheet, the Buy it Now Price, Minimum Bid and Bid Increment fields will be presented.
15. Verify or update the Buy It Now Price. ⁵
16. Verify or update the Minimum Bid.
17. Verify or update the Bid Increment
18. Click Add Auction Item to add the item and proceed to the next item.

• ² Auto Increment Auction Numbers gets the next highest auction item number for your event. If you have more than one person creating auction items turn off the Auto Increment and enter your numbers manually.
• ³ Buy It Now Price, Minimum Bid and Bid Increment only appear for Auction Types that have Bid Sheets.
• ⁴ The Buy It Now Price / Max Bid is a dual function field. This value is used to calculate how many bidding spaces to present on your bid sheet. The number of spaces printed is derived from the following calculation: (Max Bid - Min Bid)/Bid Increment, so if the Max Bid is set to 0 then no spaces will print on your bidsheet. You must supply a non-zero value for the Buy-It-Now / Max Bid even if you choose not to show a Buy-It-Now price.
• ⁵ Buy It Now defaults to 80% of the value of the item. This default percentage can be set for each item class. Please see the help on Setting Default Buy-It-Now Percentages for more information.

This page describes an alternate process for converting Donations into Auction Items where there is a One-to-One relationship between a Donation and an Auction Item. (One Donation becomes one Auction Item.) If you want to combine multiple Donations into a single Auction Item, please see the help on the Bundling Process. For more information on the overall process of creating Auction Items, please see the help on Creating Auction Items.

Once you have completed the "Paper" phase of the Bundling process described in the Creating Auction Items help, use the Auto-create Auction Items process to easily convert multiple individual Donations to individual Auction Items.

1. Select the Auction Administrator menu page.
2. Click on the "Auto-create Auction Items" link.
3. The Auto-create Auction Items page presents a table containing the unbundled donations and then a form where you can select applicable Auction Item attributes.
4. To reduce the list of unbundled donations presented you may filter the results by the Donation Class and/or Donation Title.
   • To apply a Class filter, select the appropriate class from the drop-down list.
   • To show only those donations matching a particular Title, type in the title or part of the title of one or more Donations you wish to include in the list.
   • Once you have completed your filter choices, click on the Apply Filter button.
5. Select the Donations you want to convert to Auction items by either clicking on the checkbox next to the Donation Id, or by simply clicking on the row.
Note:When Auto-creating Auction Items select only Donations that will be converted over to the same Auction Type (Silent Auction, Live Auction, Raffle Prize, etc.) and if applicable, same Section / Table number.
6. In the "Auction Item Values Form" at the bottom of the page, select the Auction Type, Donation Class, Section Number, Max Bid Percent Min Bid Percent and Bid Increment Percent as appropriate for the Auction Type and Donations to be converted.
7. Click on the "Create Auction Items" button to complete the process.

When using the Auto-create Auction items you have the choice of allowing Silent Auction Pro to automatically find the next available auction item number - possibly resulting in the group of donations you selected being assigned to non-adjacent numbers, or to have the system check to make sure a complete block of adjacent numbers is available for the donations you have selected. This is best explained by an example:

Suppose you previously created the following Auction Item numbers: A1, A4, A6. If you had 4 individual donations you wanted to convert to auction items and wanted Silent Auction Pro automatically "find the available item numbers" starting with A2, you would check the "Allow Interleaving of Auction Items" checkbox and enter a starting Auction Item number of 1. Silent Auction Pro will automatically assign these 4 donations to the following auction item numbers: A2,A3,A5,A7.

If you wanted to make sure that the Auction Items were assigned to all adjacent numbers, you would need to set the starting number to A7 or higher. Setting the starting number to A1 with the "Allow Interleaving of Auction Items" checkbox unchecked would cause the system to issue a warning saying that there are auction items already defined in the system preventing it from creating a contiguous block of auction item numbers.

Why do this? - You may have certain auction items that require specific spots on the tables. Perhaps you have a painting and you need a spot where the table is against the wall, or an item needs an outlet so you need a spot on the table close to an outlet. You can assign specific Auction Item numbers to these items using either the Auto-create or Bundling methods, and then for the items for which you do not care, you can have the auto-create automatically fill in the holes in the Auction Items already created.

Silent Auction Pro offers an optional Online Bidding component allowing people who may not be able to attend your Event to pre-bid on auction items before an event, or even bid during an Event. If you are not having a physical event you may also run your entire event through Online Bidding in Silent Auction Pro.

Bidders must have a credit card on file with your Group and must be approved for Online Bidding by an Auction Administrator or higher level member of the Group. The process of approving requests for Online Bidding is covered in the Reconciling Online Ticket Sales and Online Bidding Requests online help section.

Setting up and Managing Online Bidding in Silent Auction Pro is easy though you must first establish and configure your Group for Credit Card Processing. For more information on setting up and managing Online Bidding please refer to those sections in the online help.

Setting up Online Bidding for your Group requires three simple steps:

1. Establish a Merchant Account with Element Payment Services by filling out the Merchant Referral Form on Element's website. After you have established your Merchant Account with Element, they will provide you with the information used to configure your Merchant Account in Silent Auction Pro.
2. Configure your Merchant Account in Silent Auction Pro.
3. Authorize your Event for Online Bidding:
   • Select the Group Administrator -> Authorize Online Bidding menu item. Review the details of the Online Bidding Agreement.
   • Check the "I agree to the terms and conditions of the Online Bidding Agreement" checkbox.
   • Click on the "Next" button. Your Event will immediately be authorized for Online Bidding.

The Manage Online Bidding page allows you to:

• Set a specific ending Date and Time for Online Bidding.
• Turn On or Off Online Bidding for All items. (Enable / Disable Online Bidding)
• Individually turn on or off Online Bidding on a per item basis.

Once your Event has been set up for online bidding you will need to specify which Auction Items are to be offered online. This may be done in two different ways:

1. During the process of creating your Auction Items you may specify if the item is offered for online bidding simply by selecting Yes or No on the "Bid Online" option.
2. After you have created an Auction Item you may change the Online Bidding status from the Manage Online Bidding page.

1. Navigate to the Manage Online Bidding page by clicking on the Auction Administrator menu item. Scroll down to the Create Auction and Manage Auction Items table. Select the Manage Online Bidding link to open the page.
2. Open the calendar picker by clicking in the "Bidding End Date" text box or by clicking on the Calendar button.
3. Select the date on which you want Online Bidding to end.
4. Set the end Time and your Timezone.
5. Click on the Set Bidding End Time button.

This will set your end Date and Time for Online Bidding. The remaining days, hours, minutes and seconds are automatically calculated based on the date and time you set. Times are automatically adjusted for Daylight Savings Time based on your timezone.

1. Navigate to the Manage Online Bidding page by clicking on the Auction Administrator menu item. Scroll down to the Create Auction and Manage Auction Items table. Select the Manage Online Bidding link to open the page.
2. Select the Enable or Disable Online Bidding Status radio button as appropriate. The radio button shows the current status for Online Bidding for your Group's Event.
3. Once you click the Enable or Disable radio button the status is changed immediately.

If you set the status to "Disable", contacts who are authorized for Online Bidding will see a message on the item detail page saying that Online Bidding is currently disabled for your Event and will not be allowed to place online bids.

1. Navigate to the Manage Online Bidding page by clicking on the Auction Administrator menu item. Scroll down to the Create Auction and Manage Auction Items table. Select the Manage Online Bidding link to open the page.
2. Scroll to the Auction Item number for which you wish to change the status.
Hint: To quickly find items within a page use your browser's "Find" capability by hitting the <Ctrl F> key and then typing a word in the Auction Item's title you would like to find. This will work in pretty much any browser and in any page.
3. Select the appropriate Yes or No radio button in the last column titled "Show Online?".
4. Once you click the Yes or No radio button for an item, the item is immediately put online or taken offline.

1. Have a credit card on file with your Group.
2. Have their request approved by an Auction Administrator level member or higher (through the Reconcile Ticket Purchases and Online Bidding Requests process.)

Silent Auction Pro requires that people who wish to bid online for items have a credit card on file with your Group's Merchant Account. This helps ensure your group will get paid for items won through Online Bidding. The process through which a bidder puts their credit card on file is the same process as purchasing tickets online.

Once the person has either purchased tickets online or has requested access to online bidding through the Purchase Tickets process, each Group Administrator in your Group will receive an email saying that a person has requested access to online bidding. At the same time the person requesting online bidding receives an email telling them that their request has been sent to the Group Administrator.

Auction Administrator level members or higher may approve the online bidding request using the Reconcile Tickets and Online Bidding Requests process. Once the person has be reconciled into your Contacts database they will receive an email telling them that their request for online bidding has been granted.

If you later wish to deny online bidding to a bidder, a Group Administrator may do through the Manage Group Members process.

1. Have a credit card on file with the Group.
2. Have their request approved by an Auction Administrator or higher level member (through the Reconcile Ticket Purchases and Online Bidding Requests process.)

You may put a credit card on file with a Group by either purchasing tickets online or requesting access to online bidding through Silent Auction Pro. Please contact a representative of the Group for which you are interested in bidding on items for a link to the Purchase Tickets / Sign Up for Online Bidding page.

You will be alerted by email once you have been approved for Online Bidding by a Group representative.

1. Log in to Silent Auction Pro using your login and password.
2. On your Silent Auction Pro home page you will see the "Online Bidding Center" click on the "View Online Bidding Auction Items" link to view the items available for online bid.
3. If you have previously bid on items, a Bidding Status table will be presented showing you the status on the items on which you have bid.
4. To place a bid on an item navigate to the item detail page either through the "View Online Bidding Auction Items" link or through your Bidding Status table links.

You will be notified via email if you are outbid on an item during the online bidding phase. If you wish to be notified via text message include your mobile phone number and carrier in your profile.

Packaging is the process of physically combining donations together into Auction Items based on the results of the Bundling process.

Depending on the number of Donations and Auction Items, packaging may be accomplished on Auction Day. If you have more than 50 items we strongly recommend that you complete the packaging process a day or two before your event as part of the packaging process involves inventorying and identifying the individual donations. If you are doing the packaging a few days before the event and find donations missing you have time to follow up with the Contact Owner or directly with the donor to find out the status of the donation.

1. Print out or access a copy of the "Donation to Auction Item Cross Reference" page available from the Auction Admin page.
Hint: We suggest that you print two copies of this page. One sorted by Auction Number and the other sorted by Donation number. Click on the column heading to change the sort value. Important: You must be an Auction Administrator or higher level member to access the Auction Admin page.
2. Using the Cross Reference information, locate the Gift Certificate for each Donation contained in the Auction Item. If you are missing Gift Certificates, Silent Auction Pro can automatically print gift certificates for you.
3. Place the Gift Certificate(s) into a large envelope and write the Auction number on the outside of the envelope.
4. Place the completed envelopes in a safe place to be taken to the check-out area at the auction.

1. Print out or access a copy of the "Donation to Auction Item Cross Reference" page available from the Auction Admin page.
2. Using the Cross Reference information, locate each Donation contained in the Auction Item.
3. Place a sticker on the donation with the Auction Item number clearly written on the sticker such as "A23".
4. Note any missing donations and follow up with the member who owns that contact to locate the missing donation.

• Solicition Letters, Thank You Letters
• Gift Certificates
• Program Guide
• Bidder Numbers
• Bid Sheets
• SOLD Sheets
• Section Results
• Invoices

Silent Auction Pro allows you to create customized letters such as Donation Solicition letters or Donor Thank You letters. Several fields are available as documented below to allow you to easily pull data from your database to create personalized and customized letters.

You also have several different options from which you can select for whom you address your letters to such as:

• All Contacts
• All Previous Donors
• Donors to your last Event
• Attendees to your last Event
• More...

You may use any of the following fields when creating your letters. The fields will automatically be replaced with the correct values from the database:

A default template is provided as an example of how to use these fields. While you cannot overwrite or delete the default template, you can use it as a starting point to create your own customized templates by using the "Save As New..." feature.

1. Navigate to the Auction Adminstrator page by clicking on the Auction Administrator menu heading.
Note: You must be an Auction Adminstrator or higher level member to access the Auction Administrator page.
2. Click on the Write Letters link in the Marketing / Communications Resources table. This opens the Write Letter Form.
3. If you are starting from scratch, choose the "Default Template" from the Letter Template select list. This will automatically load the default template into the editor.
4. Next, select "Save As New..." from the Letter Template select list, enter a new template name and click on the Save As New Template button to save your template.
5. Select to whom you would like to address the letters by choosing one of the options in the "Write Letter To" select list.
6. Edit the text in the Editor / Textarea using the fields defined above for data coming from the database.
Note: Safari and Google Chrome browsers do not currently support the HTML Text Editor. You may still edit the raw HTML to create your letters in these browsers or you may want to use Netscape or IE for editing your letters if you are not familiar with HTML mark-up.
7. Click on the Save Template to save the changes you made.
8. Scroll to the bottom of the Write Letter Form and click on the Print Letter button to generate and print your letter.
9. Use your browser's "Print Preview" button to preview how your letters will print. If you wish to change the appearance or content of the letter use your browser's "Back" button to return to the Write Letter Form.

Once you have entered a donation into the system, Silent Auction Pro^tm has the ability to print a professional looking gift certificate should your donor not have gift certificates of their own.

1. Select the Donations home page by clicking on Donations in the main menu.
2. Click on either the "Your Donations" or "All Donations" in the "In Page Navigation" links.
3. Locate the donation for which you wish to print a gift certificate.
Hint: In most browsers you can open the Find menu and search for text in a page by hitting the <Ctrl> and F keys at the same time. This opens a Find dialog. Type in the word you want to find and hit the <Enter> button to start the search for the word in the page.
4. Click on the "Show" link under the Gift Cert. column for that donation. This will open the gift certificate in a new window and ask you if you wish to print the gift certificate.
Note: If you do not see your group's logo on the gift certificate page, the Group Administrator has not uploaded a Group Logo.
5. Print the Gift Certificate and either have the donor sign the certificate or ask if you can sign it on their behalf.

Silent Auction Pro^tm automatically creates an on-line program guide that is available to the public if you choose to publish the link. The contents page of this online program guide can also be easily copied and pasted into your favorite word processor to create a printed program guide where you add your own cover page, donor thank you page, etc.

1. Open the Auction Administrator home page by clicking on the Auction Administrator link in the main menu.
Important: Only members with a level of Auction Administrator can access the Auction Administrator page.
2. Click on the Online Program link toward the bottom of the page. This opens the contents view for your online program guide.
3. The public web address (URL) of your program guide will show up in the "site" area of your browser. You can copy and paste this address into an email or provide it to your webmaster to publish on your own site. You should also include this address with all your advertising.
Important: Contents will only show up in the Online Program Guide after creating auction items through the Bundling entry process.

Bid Sheets allow your attendees to place silent auction bids on items in which they are interested. Silent Auction Pro automatically creates bid sheets for your silent auction items.

1. Select the Auction Administrator link from the main menu.
Important: Only members with a level of Auction Administrator can access the Auction Administrator page.
2. If you wish to print all bid sheets, click on the "Print All Bidsheets" link in the Pre-Auction Material table.
3. If you wish to print an individual bid sheet, select the auction item number from the "Print Individual Bidsheet" select list and then click on the Bid Sheet button.

In addition to your logo, group name and event name, there are several aspects of the bid sheet that you can also control. These include:

• If the value of the item or items are shown on the bid sheet or if it is labeled "Priceless".
• If Bid Increments are pre-printed on the bid sheet.
• If the Buy-It-Now price is shown or not.

Please see the help on Editing Auction Types for more information on how to set these options.

SOLD Sheets are used to tell auction attendees that an item has already been purchased using the "Buy It Now" option.

SOLD sheets should be printed on a highly visible paper color such as hot pink or green and placed under the bid sheet during the auction. If a bidder exercises the Buy It Now option by writing their bidder number in the Buy It Now space and signing the bid sheet, the item has sold! Table Monitors should monitor the bidding during the silent auction and immediately remove any bid sheets where the Buy It Now option has been exercised and leave the SOLD sheet to alert other attendees that an item has been removed from the bidding.

Every contact entered into the system is assigned a number to uniquely identify that contact. If the contact attends your event, then this number will be used as their bidder number.

Bidder Numbers are used by attendees to your event to bid on auction items. There are several advantages to using bidder numbers over having attendees write their name and/or phone number. It is typically much easier to read a number than someone's hand writing. Also numbers provide some level of anonymity avoiding the issue where attendees will not bid against friends. In order to use the back-end check-out processes of Silent Auction Pro your attendees must bid by the bidder number assigned by the system.

Members with authorization levels of Auction Assistant or higher may print bidder numbers.

1. Click on the Auction Day¹ menu item.
2. Click on the "Select an Attendee" in the Check-In Functions table.
3. If you see the attendee in the list, select that attendee.²
4. Click on the "Print Bidder Number" button. This will open a new window.
5. If you are not prompted to print the page, hit the <CTRL> P keys together on your computer. This will bring up the print dialog.
6. Click OK to print the bidder number.
7. Close the window to return to Silent Auction Pro.

You may print all the bidder numbers for Contacts marked as attending your event from the Auction Administrator page.

1. Click on the Auction Administrator page.
2. Scroll down to the "Auction Day Printed Material and Reports" table.
3. Click on the "Print All Bidder Numbers" link. This will open a new window.
4. If you are not prompted to print the page, hit the <CTRL> P keys together on your computer. This will bring up the print dialog.
5. Click OK to print all the bidder numbers.
6. Close the window to return to Silent Auction Pro.

Once winning bids have been entered into Silent Auction Pro^tm you can generate invoices for the winning bidders. Each invoice is for a specific Attendee and will detail the cost of Tickets purchased for the event, Auction Items won along with the winning bid amount and a list of the Donations associated with that item.

There are two different buttons for invoices: Print Invoice and Process Invoice. After entering a bidder number in the bidder number text box in the Check-Out Functions table, pressing Print Invoice will open a new window where you can print a customer ready invoice for your attendee. Pressing Process Invoice takes you to a page where you can accept and record an actual payment as well as record an additional donation or notes about the payment.

In addition to calculating the total invoice amount, Silent Auction Pro calculates tax on individual items by the Donation / Auction Class. See Configuring Tax Calculations for more information on how Silent Auction Pro calculates tax.

Silent Auction Pro tracks all payments made through the system along with the payment type, payment amount and any notes you may want to associate with a payment.

1. Check the type of payment: Credit Card, Check or Cash
2. If the attendee has a previously authorized credit card for Express Checkout you will be presented with the option of charging that card or using a new card.
3. If the Bidder wishes to make an additional donation to your event, you may enter that donation amount into the invoice form.
4. The amount paid will automatically be calculated assuming the bidder wishes to pay the full amount of their invoice.
5. Enter any notes into the invoice form that you wish to associate with this bidder and payment.
6. Click on Next - If paying by Credit Card and you have a Merchant Account set up with Silent Auction Pro, you will be taken to the secure payment page where you can enter the customers credit card information.
7. Finally, you are presented with a Payment Record receipt that you should print and have the bidder sign acknowledging the payment. You may want to print two copies of this page, one for your group's records and one to give to the credit card holder.

Marketing is an important element of ensuring the overall success of your event. Depending on your budget your marketing effort may include printed advertisements and flyers, postal mailings, radio advertisements and email notifications.

Silent Auction Pro^TM includes features that assist you in contacting people in your database via postal mail and email.

Through Silent Auction Pro^TM you can automatically send email messages to all your members, contacts or subsets of your contacts. Examples of times when you might wish to send emails include:

• Sending "Save the Date" messages when you have solidified your event date.
• Soliciting Donations
• General Communications with Members
• Emailing attendees the Online Program Guide

Emails you generate through Silent Auction Pro will be sent to each person in your list individually. In this way each email is personalized and email addresses of your contacts or group members are not exposed to others.

1. Select the Auction Administrator menu.
2. Select the "Email Contacts or Members" link from the Marketing / Communcations table.
3. In the "To:" select list, select the group to whom you wish to send the email.
4. Enter your subject in the Subject box.
5. Enter your message in the Message box. Note: Currently, Silent Auction Pro supports only text based emails. HTML tags are not allowed or supported.
6. Click the "Preview Email" button.
7. Review the email contents.
8. Click "Send" to send the email or "Edit Email" to go back and edit your email.

There are several things you need to do on Auction Day to ensure your event runs smoothly:

1. Several hours before your event (depending on the size of the event) you need to have all donations / auction items brought to the event site and arranged on tables by section and auction item number.
2. Set up the computers in your check-in / check-out area, verify your internet connection, connect the high-speed printers, etc.
Important: You MUST have a reliable internet connection and reliable computers at your event as Silent Auction Pro requires an internet connection. You should verify the internet connectivity and accessibility before choosing your event location.
3. Print all bid sheets and SOLD Sheets and place them next to the appropriate auction items.
4. Pre-print bidder numbers for all pre-paid attendees and arrange these alphabetically on a table opposite the check-in area so that pre-paid attendees can locate their bidder number and move quickly on to start bidding.
5. Train your Auction Assistants on how to handle the Check-In, Section Close and Check-Out phases of your auction day.

1. Make sure that the check-in / check-out area is always staffed. There's nothing more frustrating to an event attendee to have a question or issue and not be able to find anyone to help.
2. Table Monitors should monitor the silent auction bidding and be available to resolve any issues.
3. Once a silent auction section closes you may want to move the items to a secure area to be picked up after the attendee has paid for their items.
4. If you are also holding a Live Auction, you will need Spotters to help the live auctioneer record winning bidder numbers.

1. Set up the check-in / check-out area including:
   • All computers running and connected to the internet.
   • High speed printers connected and working.
   • All computers able to print to a printer.
   • An area to take money for tickets and invoices.
2. All Silent Auction items placed in the appropriate sections.
3. Bidsheets and SOLD sheets placed in front of each Silent Auction Item.
4. Pens for each bidsheet.

It is likely that you will have some last minute changes to the Auction items requiring you to make changes to the bid sheets. For this reason it is important to get the computers and printers set up as early as possible.

Silent Auction Pro^tm makes the check-in / check-out process very easy though you should still plan to do some training with your Auction Assistants a few hours before the start of the event so that they are ready for the rush.

There are three phases of the auction process for which your Auction Assistants should be trained:

1. Check-in
2. Section Closes
3. Check-out

During check-in Auction Assistants may sell tickets, mark contacts as attending the event and print out bidder numbers. This is a very simple process. Please see the help on checking in an attendee for more details.

As each section closes, Table Monitors will bring bid sheets up to the check-in / check-out area for processing. Auction Assitants take these bid sheets and enter the winning bidder information into Silent Auction Pro using the "Enter Bid Results" form available from the Auction Day page. Multiple Auction Assistants may enter winning bidders from different bid sheets at the same time.

We recommend allowing your Auction Assistants to practice entering a few bids by using the Demo group as your practice area. If you do not already have access to the demo group, click here to have the login and password information emailed to you.

1. Login into the demo account using the demoadmn login and password you receive via email.
2. Click on the Auction Administrator menu option.
3. Locate the "Auction Day Printed Material & Reports" table.
4. Print out all the bidsheets by clicking on the "Print All Bidsheets" link. This should print two bidsheets. One for Auction Item A1 and one for Auction Item A3. Auction Item A2 is a Live Auction Item and does not have a bid sheet.
Note: The demo account may not be exactly the same as described here because other people may be practicing in the account at the same time you are.
5. There should be 4 attendees marked for this event. Bidders 1-4. You can verify this by selecting the Event -> Show Event Attendees menu option.
6. Fill in the bid sheets with bid numbers using only valid bidder numbers. On one bidsheet put a valid bidder number in the Buy It Now field AND in the main bidding area. On the other just fill in whatever bids you would like but only in the main bidding section. This simulates one item that was not bought by Buy It Now and one that was.
7. Have your Auction Assistants log into the demo system using the demoasst account on their computers.
8. Give the Auction Assistants the completed bid sheets and have them enter the winning bids by following the proceedure on the Entering Bid Results help page.

While the above may sound complex, it should be very easy. Please again note that the demo account may not be set up exactly as decribed above as other users may be practicing in the system at the same time.

Finally, during the check-out Auction Assistants will be printing invoices and resolving issues for attendees. Please see the help on check-out for more details.

It is important to speed your attendees through the check-in process as quickly as possible. Please see the Auction Day help for suggestions on how to set up for check-in.

1. Collect admission money.
2. Enter or verify the contact information and mark the contact as attending.
3. Swipe the Attendees credit card if they want to do an Express Checkout.
4. Print a bidder number for the attendee.

1. Select the Auction Day menu.
2. Type in part of the attendees first or last name in the text box next to the "Search For Attendee" button in the Check-In Functions table. Note: It is better to enter partial names to find more matches. For example, entering "don" will match all of the following: Donald Duck, Don Juan, Old McDonald, London Works Inc. You may also type in a bidder number in this box to search for an attendee by bidder number.
3. A list of contacts matching the search will be presented on the search results page.
4. If you see your contact in the list, click on their name to edit them. If you do not see your contact in the list then click on the "click here to add a new contact" link.
5. Update or add any incorrect or missing information on the attendee.
6. The second to last row of the table will be titled "Event:"
7. The first row in the Event rows shows the ticket status for this person detailing how many tickets of each type have been assigned. Ticket status types include Paid, Complimentary and Not Paid.
8. Select the Attending radio button to mark the contact as attending the event if it is not already checked.
9. If you are assigning table seating, select the table number for this person from the drop-down list.
10. If the attendee has not yet purchased tickets:
    1. Enter the number of tickets the Attendee wishes to purchase in the Add Tickets box. Hit the <TAB> key and the cost of the tickets will automatically be calculated and will show in the Amt box.
    2. If you want to collect money for the tickets immediately, click on the Purchase Tickets / Record Payment button. This will present you with the tickets invoice where you can select the payment type and complete the payment transaction.
    3. Once you have completed the ticket transaction, you will be returned to the Auction Day page where you can print the attendee's bidder number.
    4. If the attendee wishes to pay for their tickets at check-out you can click on the Update Contact button and the tickets will be added as "Not Paid" and will show up on the attendee's invoice at the end of the night.
11. If the attendee already purchased tickets:
    1. Make sure the Attending radio button is checked and then click on the Update Contact button. This will return you to the Auction Day page where you can print the attendee's bidder number.
12. If the attendee's ticket was purchased by another person:
    1. Scroll down to the "Ticket Paid By:" list and select the person who paid for this attendee's ticket. If the person's name is not in the list then all tickets bought by that person have been used.
13. Once you return to the Auction Day page the attendee should be shown in the select list next to the "Print Bidder Number" button. If they are not, find them in the list.
14. Click on the "Print Bidder Number" button to print the bidder number for the attendee.

Every contact entered into the system is assigned a number to uniquely identify that contact. If the contact attends your event, then this number will be used as their bidder number.

Bidder Numbers are used by attendees to your event to bid on auction items. There are several advantages to using bidder numbers over having attendees write their name and/or phone number. It is typically much easier to read a number than someone's hand writing. Also numbers provide some level of anonymity avoiding the issue where attendees will not bid against friends. In order to use the back-end check-out processes of Silent Auction Pro your attendees must bid by the bidder number assigned by the system.

Members with authorization levels of Auction Assistant or higher may print bidder numbers.

1. Click on the Auction Day¹ menu item.
2. Click on the "Select an Attendee" in the Check-In Functions table.
3. If you see the attendee in the list, select that attendee.²
4. Click on the "Print Bidder Number" button. This will open a new window.
5. If you are not prompted to print the page, hit the <CTRL> P keys together on your computer. This will bring up the print dialog.
6. Click OK to print the bidder number.
7. Close the window to return to Silent Auction Pro.

You may print all the bidder numbers for Contacts marked as attending your event from the Auction Administrator page.

1. Click on the Auction Administrator page.
2. Scroll down to the "Auction Day Printed Material and Reports" table.
3. Click on the "Print All Bidder Numbers" link. This will open a new window.
4. If you are not prompted to print the page, hit the <CTRL> P keys together on your computer. This will bring up the print dialog.
5. Click OK to print all the bidder numbers.
6. Close the window to return to Silent Auction Pro.

During the silent auction portion of your event you will typically have different sections or tables of items close progressively through the evening.

1. Increases the excitement level and adds to the fun of your event.
2. Encourages attending bidding.
3. Speed up check-out because the data entry is spread out over the evening.

We suggest that you have a visible countdown timer and/or an announcer calling the close of each section to further increase the excitement level and to alert attendees as sections close.

After each section closes, Table Monitors should pick up all bid sheets and deliver them to the check-in / check-out area where Auction Assistants can enter the bid results. You should also secure the auction items so that they are not stolen.

Bid results can be entered any time on Auction Day when you have a Closed Bid Sheet. Bid sheets are "closed" either by that section closing or at any time a bidder executes the Buy It Now option.

Closed bid sheets should be delivered to the Check-in / Check-out area for processing by the Auction Assistants.

1. Navigate to the Auction Day page.
2. Click on the "Enter Bid Results" button in the Section Close Functions table.
3. This brings up the Bid Entry Form.
4. At the top of the bid sheet you will find the Auction Item number preceded by an "A".
5. Enter the number following the "A" in the Item Number box on the Bid Entry form. (Do not enter the A)
6. Hit <TAB> or use your mouse to click on the Bidder Number box.
7. If you have entered a valid Auction Item number you will see the title of the item in the Reference Area under Auction Item Title. Verify that you are entering the correct Auction Item.
Note: If the Auction Item has already been entered, Silent Auction Pro will populate the Bidder Number and Final Bid Amount fields with the previously entered values. You may change these values and click on the Enter Bid button to to update the winning bid information.
8. Locate the winning bid. IMPORTANT: Look FIRST at the bottom of the sheet to see if the item was bought by Buy It Now. This is the most frequent source of mistakes.
9. Enter the winning Bidder Number in the Bidder Number box and hit <TAB>.
10. If you have entered an invalid Bidder Number the system will issue an alert dialog warning you that the Bidder Number you entered is not valid.¹
11. If the item was purchased by Buy It Now, click on the "Bought by Buy It Now" check box. This will automatically fill in the purchase amount.
12. If the item was not purchased by Buy It Now, enter the final bid amount in the Final Bid Amount box.
13. Verify all information in the form against the bid sheet.² Recheck if the item was bought by Buy It Now.
14. Click the "Enter Bid" button. The information will be saved to the database and you will be returned to the Bid Entry Form.
15. You will see the results of your last entry at the top of the page.

• ¹ If you get an error that the bidder number you entered is not valid, first recheck the bidsheet to make sure you entered the number correctly. If the number is correct then the bidder is not marked as attending the event. You can search for a bidder number using the "Search For Attendee" search from the Auction Day page.
• ² You can edit the results of an auction item at any time by simply entering the Auction Item number in the Item Number box in the Bid Entry form. We strongly recommend taking your time entering bids and making sure they correctly reflect the bid sheet as deteriming the source of the problem later is more difficult.

Once bid results have been entered into the system you can print the results of each section / table, or you can print all the results.

1. Click on the Auction Day menu item.
2. Choose a section number from the Section Number select list in the Section Close Functions table.
3. Click on the "Print Section Results" button.

Silent Auction Pro^tm automatically creates a page you can project at your event that contains the results of all winning bids entered into the system. With your browser window maximized, the maximum number of results that can be presented is primarily a function of your screen resolution, though it is also influenced by your default font size.

Silent Auction Pro attempts to maximize the number of results presented on a single page by detecting your screen resolution and adjusting the number of rows presented in each table. If it is possible to present your entire results on a single page, Silent Auction Pro will automatically do this and set up the page to refresh every 2 minutes.

If it is not possible to present all your results on a single page, the automatic refresh will be disabled and you will need to manually refresh and possibly scroll the page to display all results toward the end of the auction.

1. Select the Auction Day menu.
2. Click on the Display All Results link in the Section Close Functions table.
3. This will open a new window with your results. Maximize this window.

Often one of the most frustrating parts of a fundraising event is the check-out phase. Long lines, confusion and poor organization can make your attendees wonder if they want to attend your event again. Silent Auction Pro^tm can help speed your attendees smoothly though the check out process!

1. Print invoices for winning bidders.
2. Collect money for items won.
3. Deliver the winning item to the attendee.

You may also need to resolve issues during check-out such as a dispute about who won an item.

One of the best things you can do to shorten the check-out process is to print all attendee invoices as soon as the auction is over. Place these on a table near the check-out area so that attendees can simply walk up, pick up their invoice and move on to pay for their items.

If you have both a Live and Silent Auction and the Silent Auction closes first, go ahead and print all invoices as typically there are fewer Live auction items and therefore only a few of your attendees will get them. This means that the bulk of the pre-printed invoices will be correct and you will only have to reprint a few of the invoices. If you do this, make sure you ask the attendees if they won any live items when they pick up their invoice or when they are paying.

Once winning bids have been entered into Silent Auction Pro^tm you can generate invoices for the winning bidders. Each invoice is for a specific Attendee and will detail the cost of Tickets purchased for the event, Auction Items won along with the winning bid amount and a list of the Donations associated with that item.

There are two different buttons for invoices: Print Invoice and Process Invoice. After entering a bidder number in the bidder number text box in the Check-Out Functions table, pressing Print Invoice will open a new window where you can print a customer ready invoice for your attendee. Pressing Process Invoice takes you to a page where you can accept and record an actual payment as well as record an additional donation or notes about the payment.

In addition to calculating the total invoice amount, Silent Auction Pro calculates tax on individual items by the Donation / Auction Class. See Configuring Tax Calculations for more information on how Silent Auction Pro calculates tax.

Silent Auction Pro tracks all payments made through the system along with the payment type, payment amount and any notes you may want to associate with a payment.

1. Check the type of payment: Credit Card, Check or Cash
2. If the attendee has a previously authorized credit card for Express Checkout you will be presented with the option of charging that card or using a new card.
3. If the Bidder wishes to make an additional donation to your event, you may enter that donation amount into the invoice form.
4. The amount paid will automatically be calculated assuming the bidder wishes to pay the full amount of their invoice.
5. Enter any notes into the invoice form that you wish to associate with this bidder and payment.
6. Click on Next - If paying by Credit Card and you have a Merchant Account set up with Silent Auction Pro, you will be taken to the secure payment page where you can enter the customers credit card information.
7. Finally, you are presented with a Payment Record receipt that you should print and have the bidder sign acknowledging the payment. You may want to print two copies of this page, one for your group's records and one to give to the credit card holder.

To support Online Bidding or to expedite the Check-In / Check-out process at your Event, Silent Auction Pro^tm offers a fully integrated credit card processing option. After establishing a Merchant Account with our Payment Processing Partner, you will be able to:

• Sell Event Tickets Online
• Allow Online Bidding on Auction Items
• Accept Credit Card Payments for ticket sales, cash donations and items purchased at your event.
• Pre-authorize credit cards at check-in for Express Checkout.
• Enter credit card information using your computer's keyboard or an optional USB magnetic card swipe reader.
• Issue credits against previously authorized charges.

Silent Auction Pro's credit card processing is fully PCI-DSS compliant using state-of-the-art encryption and security measures.

Attendees who wish to expedit their check-out process may have their credit card pre-authorized prior to your Event or anytime before checking out at your event. Pre-authorized cards may be processed without re-entering the credit card number. This also ensures your group gets paid for items won by attendees who may leave your event before paying for their items.

1. Open the Auction Day page by clicking on the Auction Day menu option.
2. Enter the Attendee's First Name, Last Name or Bidder Number in the box next to the "Search For Attendee" button.
3. Locate the Attendee's name in the Search Results page.
4. Click on the Attendee's last name to open Edit Contact page.
5. Verify that there is an Address and Zip Code for the Attendee as these are required fields for Credit Card Processing.
6. At the bottom of the page, click on the "Authorize Credit Card" button.
Note: If you do not see a "Authorize Credit Card" button, then credit card processing has not been configured for your Group. Please see the help on Setting up a Merchant Account for information on how to enable credit card processing.
7. You will be redirected to a secure website where you are presented with a form in which you may enter the Attendee's Credit Card information. After entering the credit card information click on the "Process Card" button.
8. This will register the credit card with the Payment Processor and you will be returned to the Silent Auction Pro website where you will be presented with a Payment Record showing the current invoice amount for this Attendee and at the bottom a Payment Record showing a Transaction Type of "PaymentAccount created" and a Transaction Amount of $0.00.
9. The customer's card has now been authorized for future use.

1. On the Auction Day page, locate the "Check-Out Functions" table.
2. If an Attendee has an outstanding balance and their card has been previously authorized for Express Check-Out, their name will appear in the "Express Checkout Attendees with an Outstanding Balance" list.
3. Select the Attendee from the "Express Checkout Attendees with an Outstanding Balance" list.
4. Click on the "Get Invoice" button. This will bring up that Attendee's current invoice.
5. In the "Paid By" section toward the bottom of the invoice, you will see a "Credit Card" radio button and then sub radio buttons of "New Card" or "Previously Authorized Card" followed by the last 4 digits of the previously authorized card.
6. Select the "Credit Card" radio button, then the "Previously Authorized Card" radio button.
7. Verify the Amount Paid.
8. Enter any notes you wish to record with this transaction.
9. Click Next to charge the card.
10. The card will automatically be charged without re-entering the credit card number and you will be returned to Silent Auction Pro and presented with a Payment Record which you should print and have the customer sign. If the customer would like to keep a copy of the payment record please print two copies of this page.

Silent Auction Pro^tm tracks all payments made to your Group for your Event. Should you need to issue a refund to an Attendee, you may do so through the Auction Day page.

1. Click on the Auction Day menu heading to open the Auction Day page
2. Locate the Check-Out Functions table.
3. Enter the Attendee's Bidder Number in the Bidder Number box and then click on the "View Payments / Issue Refund" button. This opens the Attendee Payments page.
4. Select the payment for which you wish to issue a refund. There may be more than one payment in the table for this Event.
5. Enter the refund amount in the Refund Amount text box and any notes you would like to associate with this transaction.
6. Click on the "Issue Refund" button to issue the refund. If the refund is a credit card transaction through Silent Auction Pro, the refund will automatically be credited back to the card that was charged. If the refund is against a check or cash payment you will need to issue the payment to the Attendee.

This function is available from the AuctionDay menu page. This allows you to search for a string within the Title of an Auction Item for the current event. You can also type in an auction item number to bring back the results for that single auction item.

Often an attendee will ask if they won particular Auction Item but they will not remember the Auction Item number. If the Attendee remembers the title of the Auction Item or any of the words in the title, you can use the "Search Auction Items" function to locate the item.

Silent Auction Pro^tm provides several tools that will help you resolve issues during the day of your event.

1. A dispute or question about who won an item.
2. How much has an attendee already spent.
3. An Attendee forgot their bidder number.
4. You need to find the name of an attendee given their bidder number.
5. What Auction Item Number was a particular item.

The answers to most if not all questions can be found through the resources on the Auction Day page. Important: The Auction Day page is only available to Auction Assistants or higher level members.

• To quickly find out who won a particular item, use the "Search for an Auction Item" function by typing in the Auction Item number in the text box.
• To resolve a dispute about who one an item, make sure you file each bid sheet in a folder marked with the winning bidders number. This way if a dispute arrises you can quickly find the bid sheet.
Note: If you find that the winning bid was entered incorrectly, simply go back and re-enter the bid information using the Entering Bid Results flow.
• The easiest way to tell an attendee how much they have already spent is to pull up their individual invoice using the "Print Individual Invoice" feature on the Auction Day page.
• To quickly find a bidder number use the "Search for Attendee" feature. You can also use this feature to find an attendee name if you just know the bidder number.
• Use the Search for an Auction Item feature to find Auction Items by title or by item number.

While Silent Auction Pro^tm is a highly reliable internet application, you should have a back-up system in place should you lose internet connectivity during your event. We highly recommend taking the following steps to ensure the success of your event.

1. Verify internet access at your event location well before the day of the event.
2. Make sure the event location has someone with expertise in their network on hand the day of the event.
3. Print the bid sheets, sold sheets and other printed material the day before the event. This reduces the amount of printing at the event and ensures you are not waiting for an internet connection during set-up.
4. From the Auction Administrator page in the Auction Day Printed Material and Reports table, print out the "All Contacts and Bid Numbers" page. This gives you a list of all your contacts with their bidder numbers as well as the next highest bidder number.
5. As your auction assistants enter new attendees into the database on Auction Day keep track of the highest number generated by the system. If you lose your internet connection you can manually assign numbers to attendees starting with the next highest number and enter those attendees later.
6. Have file folders on hand and file closed bid sheets by winning bidder number into these folders. This allows you to quickly resolve issues as well as manually calculate invoices in case of a power outage or lapse in the internet connectivity.

There are typically a few tasks that need to be done after your event. These include:

1. Any final editing or updating of the auction results.
2. Reconciling items against invoices.
3. Dispositioning auction items that were not picked up or paid for.
4. Deleting stored credit cards for Express Check-out attendees.
5. Sending out Donor Thank You Letters.

Silent Auction Pro^tm can help with all these tasks.

In order to provide enough time to make minor changes to your auction results, Silent Auction Pro keeps your event information live and editable for 30 days after your event. During this time you can edit all event data including ticket status, donation and auction item data and modify the winning bid information from the Auction Day page.

On the 31st day following your event, the event database closes and you will no longer be able to edit ticket status, donations or auction data for the previous event. You will continue to have full access to the previous event results as well as be able to reconcile invoices and print thank you letters for up to 1 year after your event.

You always have full access to your Contacts data and can add, delete, update, etc., contacts at any time. If you continue to use Silent Auction Pro on at least a yearly basis all your data is kept for your use and will not expire.

The results of your event are immediately available after your event from the Auction Adminitrator page along with the complete history of all your prior events.

1. Open the Auction Administrator page.
2. At the bottom of the page in the Event History table, select the Event you want to view.
3. Click on the "View Results" button.

This report includes the following sections:

1. Overall Results including:
   1. Gross Proceeds from Auction Items
   2. Proceeds from Ticket Sales
   3. Total Tax Charged
   4. Percent Return on Auction Items
   5. Buy It Now Results
2. Attendance Totals
3. Return by Item Class
4. Dollars Spent By Affiliation
5. Bid Details Section including:
   1. Auction Item Number
   2. Auction Item Title
   3. Minimum Bid
   4. Value
   5. Final Bid
   6. Tax Charged
   7. Paid Status
   8. % Return for this item
   9. Item Class
   10. If it was bought by Buy It Now or not
   11. The type of auction item
   12. Who was the bid winner

Silent Auction Pro^tm records all payments for your Event for each Attendee. On the Auction Day page you can view the payments for individual attendees from the Check-Out Functions table. From the Auction Administrator page you can view all the payments for an Event.

1. Select the Auction Administrator menu page.
2. Scroll to the bottom of the Auction Administrator page to the "Post Auction Links" table.
3. Select the Event for which you would like to view the payments.
4. Click on the View All Payments button.

After your auction is finished you will typically have some left over auction items that had no winning bids and some that did have winning bids but the bid winner left without picking up and / or paying for the item. Silent Auction Pro^tm includes a feature that allows you to reconcile your invoices against auction items. In this way you can mark off all items for which the bid winner paid and then generate new invoices for those items that were won but not paid for.

1. Open the Auction Administrator page.
2. Scroll to the bottom of this page and find the Post Auction Links table.
3. On the left side of the table, select the event for the invoices you would like to reconcile.
4. Click on the Reconcile Invoices button. This will open a new page.
5. On the Reconcile Invoices page select the attendee for whom you have an invoice that you wish to reconcile.
6. This shows a list of items for which the person was a winning bidder.
7. Check off each paid item from the paper invoice.
8. Click submit.
9. Reconcile more invoices by repeating steps 5 - 8.

If you used the integrated credit card processing through Silent Auction Pro and pre-authorized attendee credit cards as described in the Express Check-Out section of the online help, you should close those credit card accounts by deleting the stored cards after your event.

1. Select the Auction Administrator menu page.
2. Scroll to the bottom of the Auction Administrator page to the "Post Auction Links" table.
3. If you have open credit card accounts, the Delete Stored Credit Cards button will be enabled. The number in parenthesis shows the number of open card accounts.
4. Click on the Delete Stored Credit Cards button. You will be prompted to confirm that you want to delete the accounts.
5. Click OK to confirm deleting the accounts.

An Auction Administrator role is one of the most important roles for your event. Auction Administrators have the ability access virtually all features of Silent Auction Pro and are typically responsible for creating and editing auction items as well as printing all auction printed material. The main page for the Auction Administrator is the Auction Administrator page.

1. Creating Auction Items
2. Printing the printed material for the auction
3. Training Auction Assistants
4. Editing Classes
5. Editing Auction Types

Silent Auction Pro^tm allows you to calculate and charge tax on auction items based on your local sales tax rate. Tax is charged only on those items that you mark as taxable in the donations entry form.

When entering a donation, the default is that items are Taxable and are not a Gift Certificate. If you mark an item as a gift certificate, or print out a gift certificate, Silent Auction Pro will automatically mark that item as non-taxable since most merchants will charge tax when the gift certificate is redeemed. In the donations form you can mark an item as taxable and also a gift certificate if you so choose.

If an auction item consists of more than one donation and contains a taxable item, Silent Auction Pro calculates the tax due on that auction item as a percentage of the final bid amount equal to the value that item contributed to the overall auction item's value. For instance, consider two donations: D1 valued at $40 and D2 valued at $60 that are combined into one auction item A1. Let's assume that D2 is taxable and that your local tax rate is 7%. If that auction item sells for $80 then the tax calculated by Silent Auction Pro on auction item A1 would be:

Final bid * (Value of D2 / Total Value of the Auction Item) * Tax Rate = $80 * 60% * 7% = $3.36

Auction Administrators or higher level members may edit Donation / Auction Item Classes where you can set the default Buy-It-Now percentage for classes of auction items.

1. Navigate to the Auction Administrator page.
2. Locate the "Edit Classes / Auction Item Types" table.
3. Select the Class you wish to edit in the class select list.
4. Click on the "Edit Class" button.
5. This opens the Edit Class page.
6. Modify the Class Name, Buy It Now Percentage as appropriate.
7. Click the "Update Class" button to save your changes.

Auction Types are formats through which you will sell your auction items. Default auction types include Silent Auction, Live Auction, Raffle Prize, and Door Prize and Silent Auction - Priceless. Auction Administrators or higher level members may edit existing Auction Types.

1. Navigate to the Auction Administrator page.
2. Locate the "Edit Classes / Auction Item Types" table.
3. Select the Auction Type you wish to edit in the Auction Type select list.
4. Click on the "Edit Type" button.
5. This opens the Edit Type page.
6. Modify the Type Name, Has InfoSheet, Has Bidsheet, Priceless, Print Bid Amounts and Has Buy-It-Now options as appropriate.
7. Click the "Update Type" button to save your changes.

The following describes the affects of the different options in the Auction Item Types table:

• Has InfoSheet: Selecting "Yes" for this options directs Silent Auction Pro to create an Info Sheet for this item that may be used by an announcer or live auctioneer. Info Sheets may be printed out from the Auction Administrator page, Auction Day Printed Material and Reports table.
• Has BidSheet: Selecting "Yes" for this options directs Silent Auction Pro to create a Silent Auction bid sheet for any auction item with this Auction Type. It also enables the Priceless and Has Buy-It-Now options.
• Priceless: Selecting "Yes" for this options directs Silent Auction Pro to omit the value of all donations and overall value of the auction item from any printed material including bidsheets and the online program guide.
• Print Bid Amounts: Selecting "Yes" for this options directs Silent Auction Pro to pre-print the bid amounts on the bid sheet starting with the Minimum Bid and then incrementing by the Bid Increment. This is the recommended option as it prevents your attendees from breaking the bid increment when writing their own bid.
• Has Buy-It-Now: Selecting "Yes" for this options directs Silent Auction Pro to include the Buy-It-Now section on bid sheets. Note that Buy-It-Now and Max Bid are synonymous and that the value entered into the Buy-It-Now / Max Bid box affects how many bids are presented in the bidding section of the bidsheet.

Often organizations wish to offer a group function as a donation where attendees can individually sign up to attend the function at a fixed price. This concept is supported in Silent Auction Pro through the "Ticket Party" Auction Type. Some typical examples of "Ticket Parties" might be the donation of a Dinner valued at $50 per plate for up to six people where anyone attending the event may sign up to attend the dinner. Another example might be a bus trip to an attraction, a cruise on a boat, etc. Each of these donations have a few things in common that make them a "Ticket Party":

1. The donation is intended to be split among multiple people.
2. The cost for the item is fixed.
3. A limited number of people may attend.

Entering a Ticket Party donation is easy in Silent Auction Pro though it takes a couple steps as outlined below. A key concept to understand regarding a Ticket Party is that each "ticket" or space available is an individual donation that gets converted to an individual auction item. This is important because you need to have a Gift Certificate for each "ticket" to the event, and attendees need to be able to "bid" on and win an auction item so that it appears on their invoice.

Creating a Ticket Party is a two step process. You first create the donations, and then convert the donations to auction items.

1. Click on Donations -> Enter Donation menu items.
2. Select the donor who is making the donation.
3. On the Donations Entry Page, write the Donation Title, Description, Restrictions as if you were creating one ticket / spot for this donation.
4. Select an appropriate Donation Tag (if Applicable) and Donation Class.
5. Enter the Dollar Value for One Ticket. This will be the Cost of the item.
6. If there is a Cost to the Group, divide the cost by the number of tickets and enter it here.
7. Leave the Reserve blank.
8. Select an appropriate Item Status.
9. Enter the total number of tickets or spots available for the event in the Number Donated box.
10. Select Gift Certificate since this isn't a physical item at your event.
11. Double-check to make sure everything is correct!!!
Important: Before adding the donation make sure everything is correct including spelling. Silent Auction Pro will automatically duplicate the donation in the database the "Number Donated" times. Once you have created the donations if you need to edit something you will have to do it for each donation that was created.
12. Click on the Add Donation button to add the donations.

1. Click on the Auction Administrator menu.
2. Scroll down to the "Create Auction Items / Bundle Auction Items" table.
3. Click on the Auto-create Auction Items Link.
4. On the Auto-create Auction Items Form - Use the "Filter By Title" feature to narrow down the list to just the Ticket Party you want to create.
5. Select the donations that make up the Ticket Party you are creating. Use the "Select All" link at the bottom of the donations table if you have already narrowed the list to just the donations in the ticket party.
6. Enter a starting Auction Item Number - we suggest you do ticket parties in blocks such as 100, 200, etc.
7. For the Auction Type - Select "Ticket Party".
8. For Class, Select "Same As the Donation".
9. Select a Section Number for the Ticket Party auction item if appropriate.
10. Double-check to make sure everything is correct!!!
11. Click on Create Auction Items.

This will automatically convert the selected donations into auction items and assign them the "Ticket Party" auction type.

1. Click on the Auction Administrator menu.
2. Scroll down to the "Auction Day Printed Material & Reports " table.
3. From the "Print Ticket Party Bidsheet - Select One" drop-down list, select the title of the ticket party bidsheet you wish to print.
4. Click on the Print Ticket Party Sheet button to print the individual sheet.

The Group Administrator or Group Administrators are responsible for managing membership in your group and for maintaining accuracy your group's contact information. Group Administrator is the highest level of membership.

Group Members with an authorization level of Group Administrator have access to the Manage Group Members page. On this page you can grant or deny user requests for membership in your group and change membership levels.

1. Click on the Group Administrator -> Manage Group Membership menu option.
2. If there are pending requests for group membership you will see a table with the list of pending requests.
3. Select the Grant or Deny radio button for each member for whom you wish to grant or deny membership.
4. Click on the Grant/Deny Requests button to grant and/or deny requests you have marked above.
Note: If you are undecided about a particular request you can leave it unselected and it will remain in a pending state.

1. Click on the Group Administrator -> Manage Group Membership menu option.
2. A list of group members along with their membership level is presented in the Member Status table.
3. Select the "Modify" button for the member whom you wish to modify their access level. This opens a new page where you can modify their status and level.
4. Select the appropriate Status and / or Level for the member.
5. Click the Update Member button to save your changes.

To edit your group's information you must be a Group Administrator for your group.

1. Click on the Group Administrator > Edit Group menu option.
2. Use the form to update your group's information.

An Event is your fund raising event for your Group. Only one active Event per Group is allowed at a time and the Event Date must be within a year of the date the event is created in Silent Auction Pro.

1. Select the Create Event option from the Event menu.
2. You will be presented with the Silent Auction Pro Services Agreement. Please read this as it is the contract between you and Silent Auction Pro.
3. Click on the checkbox next to "I agree to the terms and conditions of this agreement." You will be forwarded on to the Create Event page.
4. Enter the Event Title, Event Date, Advance Sales Ticket Price, Event Day (Door) Ticket Price and the Bidders Premium mark up if applicable.
5. Click the Submit button.

After creating the event, you should see your Event title in the upper right corner of the page along with the event date and the number of days to your event.

1. Select the Edit Event option from the Group Administrator menu.
2. Modify the Event Title, Event Date, Advance Sales Ticket Price, Event Day (Door) Ticket Price and the Bidders Premium mark up if applicable.
3. Click the Submit button.

Affiliation - The purpose of Affiliations is to associate a contact with a group or organization for reporting purposes. This helps you focus your efforts on future events by inviting people who tend to spend the most money. If, for instance, you made an effort invite members of your local Kiwanis club and marked those people as affiliated with Kiwanis, after the event the event statistics will show how much money as a group the Kiwanis club spent at your auction.

Auction Item - An Auction Item consists of one or more Donations. Auction Items are created through a process called bundling. You must be an Auction Administrator or Group Administrator to create auction items.

Bidders Premium - A Bidders Premium is a technique used by some organizations that passes part or all of the cost of the event on to winning bidders by marking up the winning bid amount by the Bidders Premium percentage. If you enter a non-zero amount in the Bidders Premium box when creating or editing your Event, then a note will be printed on all bid sheets alerting bidders that there is a Bidders Premium and the Bidders Premium will be added to the winning bidders invoice. For instance, if the Bidders Premium is set to 10% and the winning bid is $100, an additional $10 will be added to the winning bidders invoice as the Bidders Premium.

Bundling - Bundling is the process of combining one or more Donations into a single Auction Item

Contact - A Contact is person or business (or both) with whom your organization has a relationship. Depending on the Event, a Contact may be an Attendee, a Donor, neither or both. If a Contact has donated an item to your Event, they are automatically recognized as a Donor by Silent Auction Pro. Contacts who are attending your Event must be marked as attending available from the Create Contact or Edit Contact forms. You must be an Auction Assistant or higher level Group Member to be able to mark a contact as attending your event.

Donation Tag - Donation Tags are used to associate donations with particular groups or teams within your organization. For example, Booster clubs may hold an auction for all the sports teams for their school and may want to associate donations with individual sports.

Group Member - A Group Member is a person who has a Silent Auction Pro login and has been authorized to by the Group Administrator to access the group's data in Silent Auction Pro. There are 4 levels of group membership: Member, Auction Assistant, Auction Administrator and Group Administrator.

Group Number - Each Group in Silent Auction Pro is assigned a unique number that is used by the system to identify that group. If you are a member of a group and are logged into Silent Auction Pro you can find your Group Number in the upper right corner of any page just before your Group Name.

Merchant Account - A Merchant Account allows you to accept credit card payments through Silent Auction Pro. Merchant Account Credentials are provided by Element Payment Services - Silent Auction Pro's payment processing partner. Merchant Account Credentials consist of an Account ID, Account Token, Acceptor ID and optionally, a Terminal ID.

Terminal ID - The Terminal ID is one of the four settings required for Configuring your Merchant Account. This setting defaults to 0002 and may be any numeric value.

Ticket Party - A Donation / Auction item such as a dinner or bus trip that is intended to be purchase by multiple attendees. Please see the help section on Creating Ticket Parties for more information on how to create a ticket party donation / auction item.

• Online Bidding: Silent Auction Pro now includes an optional online bidding component allowing your contacts to bid on auction items before or during your event. You can even run the entire event as an online auction if you want. There are several enhancements directly related to the online bidding component including:
  1. Donation Photos - You can now upload photographs of your donations that will be displayed in the online bidding center.
  2. Text and Email Notifications - Bidders can be notified if they are out-bid on an item via a Text message to their mobile phone or by an email or both.
  3. Bid Sheets Changes - If you are using the online bidding component and then hosting a physical event, the bid sheets you print will automatically start with the highest bid placed on that item online.
  4. Complete Management of Online Bidding - Auction Administrators or higher have full visibility into the status of the online bidding including number of bids on each item, highest bidder and bid amount. Each item may be put on-line or off-line individually or on-line bidding may be suspended for all items at a click of a button. You may also set an ending date and time for online bidding.
  5. Register for On line Bidding Access - Persons who wish to bid online are required to place their credit card on file with your group ensuring you will get paid for items won online. Group Administrators have the ability to grant or deny online bidding access on an individual basis.
  6. Online Bidding Center - Each bidder has their own individual online bidding center showing the items on which they are bidding along with the bidding status.
• Clone and Move Donations - You may now easily move a donation from one contact to another as well as quickly clone an existing donation.
• Online Ticket Purchases Store Credit Card Data - Prior to this release of Silent Auction Pro online ticket purchases did not store credit card information so that you could offer those attendees Express Check-Out without re-swiping their card. Now online ticket purchases and requests for online bidding access automatically store cr edit cards so that you may charge those cards later during check-out.
• User Customizable Letters - You can now generate your own user customized letters using several fields in the Contacts and Donations tables.
• Simple Export of Data - Data exports to spreadsheets are now automatic and don't require an intermediate step of saving the data as a text file.
• Control the Donated By Reference - When entering donations you may now choose how you would like the Donated By reference to show up on bid sheets. You may select from "Name", "Company", "Name - Company" and "Anonymous".
• Edit your Profile - Users may now easily edit their profile, change their password as well as add a Text number for Text based online bidding alerts.
• Donation Descriptions on Payment Receipts - Donation descriptions are now included on the Payment Receipts to help runners identify items during the check-out process.
• Bid Value Rounding - When creating auction items, values such as the Max Bid, Min Bid and Bid Increment now round to values ending in 0 or 5 meaning you won't see bid increments like $13. This would be rounded to $15.

• Added support for printing Ticket Party Bid Sheets.
• Added Print All Gift Certificates capability to the Auction Adminstrator page.
• Enhancements to the Add Donation page that catch and fix invalid entries in the Donation Value, Cost and Reserve fields.
• Added Help page on Ticket Parties
• Added Ticket Parties as default item in the Auction Types.

• Changed Bid Sheets so that the word Restrictions is not printed if there are no restrictions on the donation.

• Added Bidder Name and Item Title to the Print Section Results pages.

• Added code to prevent Buy-It-Now / Max Bid percentages of less than 51% being entered for Classes.
• Turned off Buy-It-Now default for Silent Auction auction type.

• Added concept of Donation Tags.

• Added concept of Donation Tags.
• Added code to prevent donation costs or reserves greater than the doantion value.
• Added ability to enter bids less than the minimum bid after confirming with the user.

• Added Auto-convert functionality for creating auction items.

• Improved sorting of all tables.
• Added alternating row colors on all tables to improve table readability.

• Added integrated credit card processing.

• Internet Explorer does not correctly recall HTML mark-up entered into any of the Donation fields (Title, Details, Restrictions, etc.). This prevents these fields from being correctly recalled when trying to select Previous Donations by a Donor.
• Silent Auction Pro did not record payments prior to the release in December 2009. Invoices printed from the Auction Administrator Home page for Events held prior to this release will show no payments and an outstanding balance for all invoices.
• Express Check-out attendees who owe only for tickets do not show up in the Express Check-out attendees with an outstanding balanace. They do show up in the Attendees with an outstanding balance list.
• When purchasing tickets online there is a 250 character limit imposed by Element Payment Services on the Order Details. The order details is the combination of the Group Name, Event Name and all the guest names. If this exceeds the 250 character limit the order details will be trimmed to 250 characters and the resulting email sent to the Group Administrator may not include all the guest names entered by the ticket purchaser.
• Safari and Google Chrome browsers do not support the HTML Editor when creating letters. The Editor is disabled and users must work with raw html
• If a person has not bought any tickets but the "Ticket Paid By" is set to "Self" then the Show Attendees table will show one ticket used and a -1 as tickets left. To fix this just set the Ticket Paid By to "Not Paid" for that attendee.
• If through the Enter Bids process you enter a higher winning bid for an attendee who was already the high bidder through an online bid, the status table on the Attendee's home page will show that attendee as winning but show their old bid amount. This case will only exist when a person has bid online and then outbid themselves at the event.