Attendees are typically checked in by auction assistants who have been trained to follow the check-in, section close, and check-out procedures. The instructions described here apply to groups using the optional AuctionDay™ component. AuctionDay users can print bidder numbers and information sheets and access the check-in functions from the AuctionDay page.

When checking in an attendee, first verify the contact record, make any necessary corrections or additions to the information. In the Event section of the contact form, click Attending: Yes to mark the person as attending the event.

1. From the AuctionDay page, Check-In Functions section:
   1. Type in part of the attendee's first or last name, or ID number (bidder number) in the text box; click Search For Attendee.
   When searching for a contact or company, typing part of the name generally results in more matches. For example, searching for "don" results in a match of the following: Donald Duck, Don Juan, Old McDonald, and London Works Inc.

   –OR–

   2. Click the Show Event Attendees link to display an alphabetical list of all attendees along with the status of their ticket purchases. (For groups not using AuctionDay, mouse over the Event menu item and click Show Event Attendees).
2. Click on the <last name> to edit the record. If the attendee does not appear in the search results, add a new contact.

The Event section of the contact record shows the ticket status, table assignment, and an option for purchasing additional tickets. For a detailed description of these fields, see the Event Fields table on the Managing Contacts, Donors, and Attendees help page.

1. If the the status shows Attending: Yes and the attendee has already paid for tickets, click Update Contact to return to the AuctionDay page.
2. If the status shows the contact as attending, but has not yet paid for tickets, the attendee can pay at check-in or during check-out. If paying during check-out, the ticket price is automatically added to the invoice.

If the attendee's ticket was purchased by another person, scroll down to the Ticket Paid By list and select the person who is said to have paid for this attendee's ticket. If the purchaser's name is not in the list then all tickets bought by that person have been used.

In a typical situation where a couple is attending your event and the tickets are being paid for by one person, it is best to enter each person separately into the system using the Ticket Paid By method to indicate payment for the second ticket. Having both individuals in your database gives you more flexibility in your marketing efforts, especially if you capture two different email addresses.

1. Open the Edit a Contact form.
2. Click on the Authorize Credit Card button at the bottom of the page.
If you do not see an Authorize Credit Card button, then credit card processing has not been configured for your group. See Setting up a Merchant Account for information on how to enable credit card processing.
3. Complete the credit card information on the secure Element Payment Services form.
4. Click on the Process Card button.

The attendee's credit card is now securely on file with the payment processor. You are returned to the Silent Auction Pro website and presented with a Payment Record showing the current invoice amount for this attendee. The Payment Record shows a Transaction Type of PaymentAccount created and a Transaction Amount of $0.00.

To print bidder numbers and info sheets

1. From the AuctionDay page, Check-In Functions section, click Print Bidder Number to print the bidder number for the attendee.
2. Optionally, click Print Info Sheet to have the attendee update the contact information on paper.